Benefits Customer Service Representative

We are in search of a dedicated individual to serve as a Benefits Representative for our customers. You will organize and issue benefit materials, participate in virtual sales meetings, as well as answer all questions and issues related to benefits in a timely and professional manner.

The ideal candidate should be detail-orientated, extremely professional and have excellent communication skills (written and verbal).

Responsibilities

• Maintain a well-informed knowledge of the company benefit campaigns, vendor relationships and enrollment processes.
• Conduct virtual benefits meetings to educate consumers on options offered
• Ensure individuals are always kept up-to-date and educated on all available benefits and wellness programs.
• Oversee customer support and sale of benefit programs such as medical, disability, retirement and other supplement benefits the company has to offer.
• Help consumers resolve all benefit-related issues in an effective and timely manner.

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• The desire to participate in professional development and take on new responsibilities
• Positive and professional demeanor
• Ability to prioritize and multitask
• Highly organized and detail-orientated.
• Excellent written and verbal communication skills
• Self-motivated and comfortable working both independently and as part of a team