Customer Service Representative (Remote)

The position duties include a wide range of activities related to providing customer and clerical support to operational and administrative areas.

Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Perform data entry into SharePoint, and PHA business system
• Research required information using available resources and knowledge
• Verify and update customer information
• Identify and escalate priority issues
• Handle all contacts (phone) accurately and professionally
• Ensure regular attendance and punctuality
• Perform other duties as assigned
• Accurately and thoroughly record call log notations in the system of record
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Defuse and deescalate irate customers as to ensure great customer experience
• Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment

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