Customer Service Representative (Remote)

We are the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We're Looking For A: Customer Service Representative

Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)

The Golden Difference. How are we different from other companies?

• 401k retirement contribution
• Employee Stock Ownership Plan
• Paid vacation, paid sick time, paid holidays, and floating holidays
• Medical, Dental, and Vision insurance for no cost on employee-only plans

What You'll Be Doing:

• Handle various accounts simultaneously
• Meet standard call center performance metrics
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Research and reconcile problems concerning charges and payments
• Perform other Duties as assigned
• Track shipments
• Work with customers to increase membership retention, sales, and overall brand loyalty
• Place orders for customers as requested

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Must be able to effectively cope with typical job stress
• Flexibility to work additional hours as may be required
• Must be able to contribute to a positive working environment.
• Initiative to work independently
• Strong customer service orientation
• Strong understanding of phone etiquette
• Excellent attendance is required
• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem solving skills
• Strong organizational and leadership skills
• Strong attention to details
• Must be able to establish and maintain effective working relationships with others.
• Adapt in a fast paced environment.

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