Service Appointments / Cic Representative

Position

Client Information Center

Reports To

Service Manager

FLSA Status

Exempt Non-Exempt

Position Purpose

The Service CIC is responsible for scheduling tasks for the Service Department.

Essential Duties And Responsibilities

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Follow up with customers for the CRM program.
• Follow up on no show service customer appointments and reschedule.
• Safeguard customer and Dealer information per established policy.
• Utilize the Service Work Sheet script on all inbound service calls.
• Schedule Service Appointments for customers via phone, fax, e-mail or in person.
• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
• Adhere to established dress code policy at all times.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Confirm and enter all internet appointments into ADP
• Handle in-coming calls regarding service.
• Other related duties as may be assigned.
• Accomplishes all current and future tasks as appropriately assigned or requested.
• Confirm appointments for each following day.