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Company | Elevance Health |
Address | Roseville, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-29 |
Posted at | 9 months ago |
- Type: Full time
- Date Posted:May 18, 2023
- Job Family: Customer Care
- Req #: 0166692
- California, Napa
- California, San Mateo
- California, Costa Mesa
- CA, CERRITOS
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- California, Santa Barbara
- California, Diamond Bar
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- Nevada, Nevada
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- California, Santa Rosa
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- California, Berkeley
- California, Whittier
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- California, Rancho Palos Verdes
- California, Los Altos
- California, San Jose
- California, Sonoma
- California, Visalia
- California, Fairfield
- California, Redding
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- California, Davis
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- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Provides external and internal customers with requested information.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Analyzes problems and provides information/solutions.
- Uses computerized systems for tracking, information gathering and troubleshooting. Outbound calls are conducted in the ZipDrug business area.
- Researches and analyzes data to address operational challenges and customer service issues.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Quarterly incentive bonus and annual increases plan based on performance.
- 401K match, Paid Time Off, Holiday Pay
- Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
- A career path with opportunity for growth
- Affordable Health Insurance, Dental, Vision and Basic Life
- Or any combination of education and experience which would provide an equivalent background.
- Previous experience in an automated customer service environment
- Requires a HS diploma or GED
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
- Flexible and quick learner, willing to adapt to changing customer and business needs.
- Bilingual (Spanish) Preferred
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Policy Statement
- Pay Transparency
- Privacy Notice for California Residents
- Know Your Rights
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