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Related keywords
- Business Customer Support Associate
- Warehouse Customer Support Associate
- Customer Support Services Associate
- Customer Support Associate
- Customer Service and Support Associate
- Associate Customer Support
- Entry Level Customer Support Associate
- Associate Customer Support Specialist
- Associate Customer Support Technician
- Customer Technical Support Associate
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Associate, Customer Support Jobs
Company | Gemini |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-05-12 |
Posted at | 1 year ago |
Empower the Individual Through Crypto
- Review processes to ensure accuracy, efficiency, and scalability on a quarterly basis
- Create process enhancements and workflow efficiencies, and manage any projects to completion
- Act as a liaison between cross-functional Gemini teams and the customer to ensure issues are progressed and customers remain informed
- Handle issue escalations from management as needed
- Occasional on-call weekend coverage with flexibility during the week
- Handle high priority customer requests
- Work with cross team department heads to ensure runbooks and procedures are accurate and up to date
- Comfort with flexible hours, including weekends, for comprehensive support coverage
- Confident verbal communication and polished written communication
- Basic understanding of Financial Markets and Trading
- Passionate about providing great customer experience
- Experience administering and configuring Zendesk Support, Guide and Chat
- Familiarity with Cryptocurrencies/Blockchain technologies
- 3-4 years in a customer support capacity or equivalent
- Experience and comfort with solving complex problems from end-to-end
- Experience in financial services support and a regulated environment.
- Long-term incentive in the form of a new hire equity grant
- 401K with company matching
- Annual Learning & Development stipend
- Competitive starting salary
- Paid Parental Leave
- Flexible time off
- Comprehensive health plans
- A discretionary annual bonus
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