Customer Support Specialist Jobs

City Hive is one of the fastest-growing SaaS companies in the United States. Since 2020, we have grown to serve thousands of customers including many household names. At City Hive, our mission is to power the revival of independent businesses in a territory that was previously dominated by Big Tech.

We believe in an impact management approach where teams, squads, and individuals are allowed to make impact contributions across the breadth of the business. We are serious about transforming the retail, distribution, and production value chain by making advanced technology accessible to businesses of any size. We embrace a culture of innovation, passion, and a no-fear mentality when it comes to tech and business. We believe in an open environment and the ability of individuals to make an impact.

City Hive is looking for a multitasker that’s passionate about solving problems and helping others grow their business. We work with the entire three-tiered American Wine and Spirits Industry,from the country’s largest brands to local family-owned businesses, and are looking for a Support Specialist who will be able to work efficiently to solve everyday requests while delivering a great experience to our clients.

What you will do -

• Identify product improvements and communicate feedback to our leadership team
• Prioritize incoming client support cases in a high-volume, fast-paced environment
• Analyze merchant data to identify areas of opportunities and implement scalable solutions
• Work directly with our Customer Success team to maximize opportunities that will help our clients reach their goals
• Establish yourself as a dependable, solution-oriented product expert who can creatively and professionally advise clients on digital presence best practices

What you will need -

• BA/BS degree or a similar college-level education
• Experience with HubSpot, Google Analytics, or Appcues is beneficial
• 1+ years of client support in a SaaS or technology company
• Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
• Self-starter & team player who enjoys cross-team collaboration
• Ability to work quickly and independently with excellent time management skills
• Outstanding and effective interpersonal skills

Benefits

• Unlimited vacations days
• Competitive Salary (up to 85,000$ annually)
• Long-term contract
• Full-time.
• Hybrid