Customer Support Specialist Jobs

Location: Rochester, NY
Employment Type: Full-Time
Salary: Competitive

Company Description:
eHealth Technologies is the leading provider of continuity of care solutions, serving over half of the nation's top 100 hospitals and leading health information exchanges (HIEs), including 11 of the top 17 hospitals selected to the prominent Honor Roll of the Best Hospitals from the 2012-2013 U.S. News & World Report. The company's eHealth Connect® offering enhances patient and physician satisfaction by streamlining transitions of care, and by providing the right patient information – when and where it is needed. Visit www.eHealthTechnologies.com
Career Opportunity Description
This position is a member of eHealth Technologies’s Customer Account Regional team, plays a pivotal role in delivering critical patient information as requested by customers. The CSS 1 plays a key role in the accomplishment of eHealth Technologies business objectives by providing their assigned regional customers exceptional value and timely information. The CSS 1 is an entry level position . The person chosen for this opportunity will be experienced working in a dynamic, fast paced, technological, team- oriented work environment.
Requirements
Primary Responsibilities:

• Recommends improvements to procedures, workflows and processes
• Proactively addresses and elevates customer service issues to Regional Team Leader.
• Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
• Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.
• May also undertake additional activities at the request of the customer.
• Maintains a high state of training and performance and is properly certified on all necessary processes.
• Appropriately prioritizes work to support team goals
• Opens and validates requests, requests information from providers via fax or phone, follows up open requests, ensures all information is received and accurate
• Proactively monitors request activity and takes necessary action to avert potential customer service issues.
• Maintains effective communication and good relationships with all providers.
• Adheres to established business processes, policies and regulations
• Efficiently and effectively documents request progress in case management system.
• Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.

Knowledge And Skill Requirements

• Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior
• Detail oriented and exhibits an urgency to achieve results.
• Call center or medical records experience required.
• AAS degree in related field.
• Proficiency in all aspects of PC utilization including MS office.
• Demonstrated excellence in communication (written and verbal) with customers

Work requires willingness to occasionally work a flexible schedule
eHealth Global Technologies, Inc. is an Equal Opportunity Employer