Customer Support Specialist Jobs

About Stepful

Stepful is reimagining healthcare training making it 10x more accessible, effective, and fun.

Stepful is one of the fastest-growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbyterian, and Davita. Stepful students increase their salaries by 60% on average after just five weeks of training.

The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.

Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.

The Role

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?

As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to help students find their dream job.

What You’ll Do

• Provide timely support to our students, managing, documenting, and successfully resolving inquiries using Freshdesk
• Provide product and operational recommendations to improve the overall student experience
• Provide career services coaching and resume editing support
• Create and update help documentation that supports our students in navigating frequently asked questions
• Update the internal support knowledge base to share best practices with the customer experience team

Qualifications

• Freshdesk or Hubspot experience (preferred)
• Strong problem-solving skills to address issues and identify improvement opportunities.
• Two years of experience in career services or student coaching role (preferred)
• Strong communication skills and great attention to detail to ensure our students’ issues are resolved in the most efficient manner.

Job type

• Contract
• Remote