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Customer Support Associate (Spanish/English)
Company | BuildingLink |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-14 |
Posted at | 9 months ago |
Who We Are
- Taking ownership of customer issues and questions from inquiry to resolution
- Approaching each customer interaction with a high sense of urgency, coupled with immense care, empathy, patience, and professionalism
- Prioritizing and responding to support tickets, phone calls, emails, and internal messages on a daily basis
- Collaborating closely and professionally among your team and across all functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner
- And you’re always welcome to send a funny gif every so often to brighten up your co-worker’s day
- Using excellent judgment to troubleshoot customer issues, identify paths forward, and clearly communicate solutions and how-to's
- Escalating complex technical bugs for investigation, and updating customers on developments and fixes throughout the process
- Taking a proactive approach to individual learning
- Comfortable working in a remote environment
- Previous experience with a customer support ticketing system is nice to have but not required; FreshDesk is our current ticketing platform
- 1-3 years of experience providing Technical Customer Service, SaaS Customer Support, or Customer Support over the phone
- Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge
- B2B experience within a start-up environment helpful but not required
- Exceptional written and verbal communication skills
- A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of your actions
- Experience with support and communication platforms, including FreshDesk, Connectwise, LogMeIn, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Slack, and Trello, nice to have but not required
- Bilingual - Fluency in Spanish is a requirement for this role (additional languages (French) highly preferred)
- Annual base salary range: $59,000-$63,000 (Please Note: This range does not reflect any target or discretionary bonuses or applicable commissions)
- Company Events, Holiday Parties, Friendly Office Competitions
- Professional Development Opportunities
- Remote First, Flexible PTO, Birthday Holiday, Summer Fridays, Work Anniversary Travel
- Medical, Dental, & Vision benefits, Company sponsored HRA, Gym Reimbursement, Healthcare Concierge Service
- 401k with 4% matching
- Bonus, Paid Parental Leave, Bereavement Leave
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