Support Services Associate Jobs

Follows instructions and works as part of a team to support the daily operations of a Loretto site. Duties may include either housekeeping and/or dining services tasks. Provides the highest degree of service in the dining and cleaning functions. Maintains assigned areas in a clean and sanitary fashion as directed by a supervisor.

Job duties may include some or all of the following

• Maintains assigned areas according to schedule.
• Follows work/cleaning schedules as outlined for the respective shift/area.
• Retrieves dining services deliveries and shipments, and stores supplies accordingly.
• Cleans microwave and other equipment or appliances after use.
• Maintains kitchen cleanliness.
• Cleans furnishings, fixtures, windows, mirrors, appliances (refrigerators, cabinets, stoves, etc.) and heating/cooling units in resident apartments, living/recreational areas, offices, bathrooms and entrance/exit areas.
• Ensures the dining area and kitchen are maintained in a clean and sanitary condition.
• May assist with special event or celebration set ups and take downs.
• May organize closets and drawers.
• Uses proper cleaning/disinfecting solutions and stores per policy.
• Delivers room service trays.
• Sets up “CAUTION” or safety signs properly prior to performing such duties.
• Provides excellent customer service in all interactions with residents, visitors, and staff.
• Keeps work areas free of hazardous objects such as protruding mop/broom handles, etc. and assures that all cleaning supplies and equipment are stored in a safe manner as instructed during the work period, and also when ending the work shift. Observes all safety precautions as instructed (universal precautions, isolation procedures, chemical labeling etc.).
• Discards old food per policy/procedure.
• Loads soiled dishes, trays and other ware into wash machine. Removes after proper cleaning; inspects and stores in designated location(s).
• Disposes of waste/trash (recyclables, regulated medical and regular) into proper containers. Relines containers as appropriate with plastic liners.
• May assist with serving duties as required.
• Stores cleaned items in proper areas.
• Accompanies vendors for deliveries.
• Handles clean and dirty linen appropriately.
• Maintains the facility and the environment in a clean, safe and orderly manner for resident comfort and convenience.
• Makes beds and straightens residents' apartments, as needed.
• Replenishes supplies (food, toilet tissue, paper towels, soap and can liners) in assigned work areas on a regular or as necessary basis.
• May clean the dining room, including tables, chair and floors.
• Cleans floors and carpets by vacuuming, sweeping, dusting, damp/wet mopping, stripping, waxing, buffing and disinfecting.
• Reports all unsafe/hazardous conditions, defective equipment, damage to fixtures, etc. to Supervisor promptly. Assures that work areas are clean and free of equipment and supplies before leaving such areas on breaks and at the end of the workday.

Job expectations for all Loretto employees

• High school diploma, GED, or ability to pass a written TABE test.
• Ability to use any of the following mops, buckets, cleaning solutions, vacuum cleaners, utility carts, floor cleaning machines, wet/dry vacuums and any other equipment used in the ordinary pursuit of the department objective.
• Complies with established policies, procedures, and codes of conduct at all times (e.g., dress code policy).
• Demonstrates excellent work attendance, reliability and work ethics. Arrives at facility on time for assigned shift and prepared to work.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Attends and actively participates in required meetings and training sessions including reorientation.
• Ability to stand for 8 hours or duration of shift.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Ability to follow simple verbal and written directions.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Ability to read, write and understand the English language.
• Performs a variety of related duties as assigned.
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Excellent customer service skills.

Physical Requirements

• Tuition Reimbursement Program
• Ability to stand for 8 hours or duration of shift.
• 401(k) Retirement/Pension Plans
• Ability to lift up to 50 lbs.
• Disability coverage
• Ability to frequently stand, walk, push, pull, lift, grasp, climb, balance, stoop, kneel, crouch, reach, talk, hear, see and perform repetitive motions. This may include moving light furniture.
• Free Loretto Health Clinic Visits
• Opportunity for career growth and movement within 19 sites!
• Excellent medical, dental, prescription and vision insurance
• Discounted Gym Membership
• Generous Paid Time-Off Accrual
• Convenient locations with free parking
• Fun events for employees
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program