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Associate Community Manager, Pokémon Go (Contract)
Company | Niantic, Inc. |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-16 |
Posted at | 10 months ago |
Niantic's Marketing team seeks a highly motivated and diligent Associate Community Manager to join our team on a contract basis to help engage, grow, and manage the Pokémon GO community. Niantic Marketing drives community-focused initiatives for our global audience of tens-of-millions of users, leveraging key partnerships and creative campaigns that reflect the spirit of our company's mission.
- Collaborate with cross-functional marketing teams to support and amplify community-related marketing initiatives.
- Aid in the execution of live events, both online and offline, including coordinating logistics, managing schedules, and ensuring a flawless experience for attendees.
- Support and help implement community initiatives, working closely with the team to plan and implement engaging activities to foster community growth and interaction.
- Track and provide regular reporting on community sentiment, monitoring key metrics and trends.
- Stay up-to-date with industry trends, competitor activities, and community management best practices, constantly seeking ways to improve the community experience.
- Manage daily tasks for community programming, such as scheduling social media posts, moderating forums, and coordinating community events.
- Monitor and analyze sentiment metrics, providing insights and recommendations for improving community engagement and happiness.
- Interface and respond to the community content creators inquiries in a timely fashion, ensuring their inquiries, feedback, and concerns are addressed promptly and expertly.
- Excellent written and verbal communication skills, with the ability to interact with community members and stakeholders in a professional manner.
- Solid understanding of Pokémon GO and overall Pokémon brand knowledge.
- Live event or convention management experience is a plus.
- Highly detail-oriented and able to handle multiple tasks independently, prioritizing effectively to meet deadlines.
- Self-motivated and adaptable, able to thrive in a fast-paced and ever-evolving game environment.
- Previous experience working with influencers and content creators is a plus.
- Strong analytical skills, capable of monitoring and interpreting sentiment metrics to advise decision-making.
- At least 1 year of experience in community management, preferably within the video game, TTRPGs, or hobby games industry.
- May require working outside of standard hours, on weekends and holidays, and travel to support various in-person and/or digital events.
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