Assistant Retail & Inventory Manager (Anticipated Start - June 2023)

Sunseeker Resort Charlotte Harbor is currently searching for an Assistant Retail & Inventory Manager!

Become part of the launch of our SEVEN brand new, exciting Retail concepts! From stylish souvenirs to elevated essentials, our collection of shops provides a variety of offerings to meet your daily needs and wants.

The Assistant Retail & Inventory Manager is responsible for the day-to-day oversight and management of stock levels, placement, counts, and integrity of inventory at retail locations within the resort in addition to sales and daily operations. The Assistant Retail & Inventory Manager will oversee a team of sales associate to create a welcoming store environment and exceptional guest experience.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Continue to learn and be on the forefront of new technology for the hotel industry
• Perform other functions as needed
• Monitor, conduct, and utilize POS system to run reports and analyze daily KPI’s to adjust focus and efforts as necessary to achieve sales goals
• Maintain the appearance and integrity of all retail locations by monitoring the condition of the store environment, merchandise, and employee’s uniforms/appearance
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Stay abreast of property goals to create support and present departmental goals to executive leadership
• Ensure that all company procedures are followed to ensure employee safety and customer satisfaction
• Perform daily checks and cycle counts on inventory to maintain the highest levels of inventory integrity
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas
• Communicate needs, requests, and additional feedback to Leadership as appropriate in relation to operational and/or inventory needs
• Monitor expiration dates and cycling of F&B within applicable retail locations
• Ensure stock levels at all stores are in line with operational standards
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy
• Provide a customer service experience that exceeds the customer’s expectations

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• Minimum of five (5) years’ work experience in a supervisory/leadership role
• Minimum of thee (3) years’ work experience in a warehouse and/or inventory control
• High school diploma, GED, or equivalent.

Other Minimum Requirements

• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Ability to work varied shifts, including weekends and holidays
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Working knowledge of Microsoft Office
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent customer service skills
• Interpersonal skills to deal effectively with all business contacts
• Must possess mature personal discretion and sound judgment
• Professional appearance and demeanor

EEO Statement