Restaurant General Manager - Allegiant Stadium (Anticipated Start - July 2023)

Sunseeker Resort Charlotte Harbor is currently searching for a Restaurant General Manager for Allegiant Stadium!

Welcome to Allegiant Stadium | Sports, Table, Tap! We are seeking an enthusiastic and experienced Restaurant General Manager to lead our team in delivering high-energy, fun experiences for our guests. Our menu will feature elevated, Americana Pub style cuisine, and with 30 beers on tap, we’re the perfect spot for sports fans and beer enthusiasts alike!

As restaurant General Manager, you will have the opportunity to lead a team of passionate professionals in providing memorable service to our guests. With a focus on creating an energetic and welcoming atmosphere, Allegiant Stadium will become the new home for every fan to enjoy delicious food, cold beers, crafted cocktails and the largest sporting events on any one of our 60+ TVs. If you believe you’re the #1 draft pick we’ve been waiting for, join us and help create the type of place fans will cheer on for years to come!

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Job Duties

• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured.
• Hold daily pre-shifts/line-ups for each shift to discuss all ongoings in the resort and restaurant.
• Be impactful! Hold regularly scheduled meetings to assess the team’s morale and making necessary adjustments.
• Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Ensure schedules are written to budget and ensure guest satisfaction.
• Ensure all direct reports complete all assigned trainings by the due date.
• Ensure consistent high quality of food preparation and service.
• Review financial information frequently with the management team to assist with achieving financial goals. All managers are required to know the cost and budget goals, and track financials daily.
• Ensure all opening, closing and ongoing sidework checklists are being used and take appropriate disciplinary action when they are not.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity.
• Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis.
• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
• Have a keen eye for details! Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code.
• Ability to constructively and effectively hold your team accountable for their results and facilitate their success by utilizing your expertise.
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Verify that all nightly, weekly, and monthly closing and inventory procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.
• Perform other functions as needed
• Manage guest requests and own all complaints concerning food quality and service, responding to guests with a resolution within 24 hours.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Have a passion for inspiring and mentoring all team members to reach their full potential. Find ways to consistently recognize team members when they excel, while continuously embracing a culture of coaching to provide your team with the opportunities to succeed.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Drive team member engagement through leading by example, being an ambassador of our company core values, embracing mentorship, providing recognition of results, and achieving positive results in team member engagement surveys conducted.
• Be a visible, available, and engaging presence in the operation, touching tables and supporting hourly team members. Monitor the daily performance of your team and operational systems, making adjustments as necessary.
• Continue to learn and be on the forefront of new technology for the hotel industry
• Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.
• Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. Pre-employment drug screenings are required for this position as a condition of employment.

• Minimum two (2) years' experience as a Restaurant Manager or General Manager, in a high-volume sports bar restaurant or hotel setting
• Familiarity with the following restaurant management software - Micros, Micros Symphony, Seven rooms preferred
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• ServSafe manager certification or other food handler manager certification by a state recognized agency
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Bachelor's degree in hotel/restaurant management or related field

Other Minimum Requirements

• Detail-oriented.
• Highly responsible and reliable.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Skilled at and enjoys delivering excellent customer service.
• Interpersonal skills to deal effectively with all business contacts
• Possesses an excellent eye for talent, whether it be managing, coaching and growing our associates or scouting, recruiting, and hiring new associates.
• Ability to work varied shifts, including weekends and holidays
• Excellent customer service skills
• Proficiency required in reading, writing, mathematics and Microsoft Office Suite, along with other programs
• Strong leadership, motivational and people skills
• Acute financial management skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Ability to train staff, either individually or as a group in a new store setting.
• Must possess mature personal discretion and sound judgment
• Professional appearance and demeanor