Assistant Manager Of Spa & Fitness (Anticipated Start - June 2023)

At Sunseeker Resort Charlotte Harbor we believe you are at the heart of our success. Opening in Fall 2023, Florida’s newest destination resort is a wholly owned subsidiary of Allegiant Travel Company and occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier property offers 20 original food and beverage concepts; including seven stand-alone restaurants, eleven bars and lounges, two poolside offerings, and a 25,000-square-foot multi-dining experience. Additional hotel amenities include a waterfront promenade, two unique rooftop and waterfront pool experiences, 60,000 square feet of combined convention space, a full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, six retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Sarasota, St. Petersburg-Clearwater, and Tampa airports. We recognize that our employees truly bring something special to Sunseeker Resorts and our mission is to find the most talented and unique team members wishing to create memorable moments for our future guests.

Sunseeker Resort Charlotte Harbor is currently searching for an Assistant Manager of Spa & Fitness to join our opening team!

The Assistant Manager of Spa & Fitness is responsible for overseeing the operations of all Spa and Fitness areas including but not limited to Lorelei spa reception and treatment rooms, bridal suite, fitness classes, and overseeing team of technicians, stylists, fitness instructors and other team members in these areas. The Assistant Manager reports to and works closely with the Manager to maintain a clean, safe, and friendly environment for all guests utilizing the Spa and Fitness areas.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Stay abreast of property goals to create support and present departmental goals to spa leadership.
• Ensure that proper cleaning, upkeep and maintenance of the Spa, Bridal Suite and Fitness Center and conduct safety, efficiency, and integrity checks of all areas.
• Supervise Spa and Fitness staff in the performance of creating luxury experiences for guests at the spa, bridal suite, event programs, provider training and fitness programs.
• Foster a team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure departmental compliance with inventory control, loss prevention, risk management, safety, and security.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards.
• Ensure team members are following all service standards, department policies and procedures.
• Demonstrate knowledge of job-relevant issues, products, systems, and processes. Be an expert in your areas.
• Meet and exceed budgetary revenue goals and account for all revenue collected through program fees.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices.
• Perform and monitor regular inventory and order needed items for the departments. Maintain and order supplies for both departments on timely basis.
• Continually seek new and exciting programs and ideas to improve, expand and keep the overall departments on trend and relevant.
• Perform other functions as needed.
• Monitor customer service ratings and directs efforts to maintain proper standards.
• Continue to learn and be on the forefront of new technology for the Spa and Fitness industry, be an expert in your field.
• Assist in preparing daily/monthly reports of department activity.
• Oversee timekeeping of all team members to ensure proper clock-in procedures are followed and Spa and Fitness Center operations open/close on time, to include fitness classes.
• Conduct or attend daily pre-shifts ensuring communication of all relevant information is relayed to each department.
• Work varied shifts, including weekends and holidays.
• Create staff schedules for Spa and Fitness team. Oversee team members are following clock-in procedures correctly and accurately and ensure payroll is completed accurately and timely on a weekly basis.
• Clearly communicate company policies and objectives to direct reports, ensuring their implementation throughout the respective departments.
• Perform employee recruiting, training, counseling, and performance evaluations.
• Plan, organize and evaluate programs for efficiency/participation and adapt programs as necessary. Work directly with leadership for coordination of special functions.
• Coordinate fitness classes, mixers, and other group activities.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• Minimum of two (2) - four (4) years' of experience in the spa & fitness industry in a full-service luxury spa, or health club setting.
• High School diploma, GED or equivalent.
• Working knowledge of fitness facility standards, equipment, class and recreation trends, appointment systems and strategies, and reception desk systems
• Experience with Forbes Star standards a plus
• Current, valid Florida Massage License in good standing required.
• Minimum of two (2) years' experience in a departmental leadership role.

Other Minimum Requirements

• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Excellent customer service skills
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Working knowledge of Microsoft Office
• Professional appearance and demeanor
• Must possess mature personal discretion and sound judgment
• Interpersonal skills to deal effectively with all business contacts
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Ability to work varied shifts, including weekends and holidays
• Able to communicate in English, in both written and verbal forms.

Benefits of being a Sunseeker Team Member

Working for a Company that truly values its Team Members is one of the great advantages of being a member of the Sunseeker Team. We’re proud to reward the talent, hard work, and dedication of our Team Members with an attractive Benefits package including:

• 401(k)
• Company Paid Life & AD&D
• Travel Benefits
• Medical, Dental & Vision Insurance
• Long-term Disability

EEO Statement