Retail Sales Clerk Jobs

THE FAENA CULTURE
The FAENA Movement is one of culture, art, and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Job Overview
Spa Retail Coordinator s are responsible for maximizing the revenue of the spa & boutique through effective scheduling, yield management and retail sales. As the first point of contact for the spa this role ensures outstanding five-star guest relations, by delivering all hotel standards at Spa Reception & Boutique.
Duties And Responsabilities
Pre-arrival Preparation

• Restocks items as necessary, checks expiration dates, and discards expired items.
• Follows up on e-mails and phone messages from overnight for potential reservations or changes.
• Reviews daily VIP alerts to identify the guests and prepare a personalized experience to the guest.
• Prepares the Boutique to ensure guest arrival is set to Standard Operating Procedures as per Opening checklist.
• Displays merchandise in a neat, eye-appealing manner.

Warm Welcome /Shopping Experience

• Completes guest purchases, processes all payment types, and processes returns, refunds, and exchanges.
• Uses suggestive selling techniques to maximize revenue.
• Appropriately acknowledges and greets everyone who enters and leaves the Boutique and Spa.
• Keeps storeroom neat and clean.
• Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest engagement.
• Offers assistance in locating merchandise, responds to questions regarding merchandise professionally and courteously.

Pre-departure and Fond farewell

• Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Provide information on spa facilities during tours including benefits, utilization instructions and health and safety.
• Follows up on product recommendations for guests and offers other spa services.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
• Maintain the highest standard of guest service.
• Respond to all guest enquiries promptly and efficiently.
• Must adhere to training as set down by the Spa Retail Supervisor and attend all training courses as deemed necessary.
• Always be punctual and prepared in advance of treatments.
• Maintain the cleanliness, presentation, and organization of the reception area at all times.
• Contribute to the team's overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
• Executes correct billing for retail merchandise that is purchased, and spa services provided.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day's work.
• Encourage clients to return by recommending an ongoing treatment program, inviting guests to rebook.
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
• Record and track turn away business and repeat guests through the Spa Soft.
• Verifies customer identification as required.
• Conduct spa tours for all guests, VIPs and prospective members. Act as an Ambassador for the spa at all times.
• Support all departments in the spa including covering reception and spa attendant duties as and when required.
• Report any guest complaints to the Spa Retail Supervisor so that they can be handled promptly and effectively.
• Answer telephones within three rings and in a professional manner
• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Organize scheduling of appointments to maximize use of time and profitability while ensuring that the client's needs are of first importance.
• Ensure that adequate supplies of all public information material are available and are in immaculate condition.
• Maximize revenue of treatments and programs through effective scheduling, yield management and cross sales.
• Arranges transportation for guests.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa and boutique areas.
• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Manager.
• Up sell current spa promotions/packages.
• Thanks guests with genuine appreciation and provides a fond farewell.

Closing the Boutique

• Follows checklist for and closing boutique.
• Secures boutique and monitor guest activity to prevent losses due to merchandise theft and damage.
• Maintains appropriate cash levels in cash drawer, turns in all property monies and receipts, and ensures deposits/cash drops are verified.

THE FAENA CULTURE
The FAENA Movement is one of culture, art, and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Warm Welcome /Shopping Experience

• Uses suggestive selling techniques to maximize revenue.
• Keeps storeroom neat and clean.
• Offers assistance in locating merchandise, responds to questions regarding merchandise professionally and courteously.
• Completes guest purchases, processes all payment types, and processes returns, refunds, and exchanges.
• Appropriately acknowledges and greets everyone who enters and leaves the Boutique and Spa.
• Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest engagement.

Pre-departure and Fond farewell

• Respond to all guest enquiries promptly and efficiently.
• Must adhere to training as set down by the Spa Retail Supervisor and attend all training courses as deemed necessary.
• Provide information on spa facilities during tours including benefits, utilization instructions and health and safety.
• Maximize revenue of treatments and programs through effective scheduling, yield management and cross sales.
• Contribute to the team's overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
• Support all departments in the spa including covering reception and spa attendant duties as and when required.
• Maintain the highest standard of guest service.
• Arranges transportation for guests.
• Organize scheduling of appointments to maximize use of time and profitability while ensuring that the client's needs are of first importance.
• Report any guest complaints to the Spa Retail Supervisor so that they can be handled promptly and effectively.
• Ensure that adequate supplies of all public information material are available and are in immaculate condition.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Executes correct billing for retail merchandise that is purchased, and spa services provided.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa and boutique areas.
• Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.
• Record and track turn away business and repeat guests through the Spa Soft.
• Follows up on product recommendations for guests and offers other spa services.
• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Manager.
• Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
• Always be punctual and prepared in advance of treatments.
• Maintain the cleanliness, presentation, and organization of the reception area at all times.
• Answer telephones within three rings and in a professional manner
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Conduct spa tours for all guests, VIPs and prospective members. Act as an Ambassador for the spa at all times.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day's work.
• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
• Verifies customer identification as required.
• Up sell current spa promotions/packages.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Encourage clients to return by recommending an ongoing treatment program, inviting guests to rebook.

Closing the Boutique

• Maintains appropriate cash levels in cash drawer, turns in all property monies and receipts, and ensures deposits/cash drops are verified.
• Secures boutique and monitor guest activity to prevent losses due to merchandise theft and damage.
• Follows checklist for and closing boutique.