Assistant Mgr - Ao Customer Service

Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.
In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation. They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.
Assistant Managers will be responsible for development and sustainment of administrative practices that supervise and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate. They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.

• Station Operational Performance - support the achievement of station operational objectives, goals and metrics.
• Station Financial Performance - support the achievement of cost and revenue goals through staff management, baggage fee enforcement and ground aircraft fuel burn reduction.
• Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications.
• Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal.

Qualifications
What’s needed to succeed (Minimum Qualifications):

• Must have ability to work weekends and shift work.
• Successful completion of interview required to meet job qualification.
• Associate degree or equivalent work experience
• Minimum 2-4 years leadership experience in an airport operations environment
• Travel is required.
• 1-2 years line station or Hub operational experience (above and below the wing)
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Responsible for a 24-hour, 7 day a week operation
• Previous experience leading in a union environment.

What will help you propel from the pack (Preferred Qualifications):

• College Degree or related field experience in an airline operational environment
• Project Management Experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT IAH00004758