Customer Service Jobs

Recommend potential products or services to management by collecting customer information and analyzing customer needs. Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

• Manage large amounts of incoming calls
• Open and maintain customer accounts by recording account information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information
• Maintain financial accounts by processing customer adjustments