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Mgr Customer Service Jobs

Mgr Customer Support (Training & Quality)
By BNSF Railway At Fort Worth, TX, United States
Ability to work efficiently within the Learning Management System (LMS) surrounding quality compliance and training assignments.
Manage and support the Integrity Solution’s BNSF Selling & Service training.
Manage the Quality Dashboard, Verint Application, and coaching & quality training across the department.
Excellent oral and written communication skills and can design/develop and deliver effective presentations and training to all levels of the organization.
Knowledge of eBusiness, transactional, intermodal, and carload operating networks.
Effective interpersonal and customer awareness skills.
Mgr- Customer Development Target Lop Haircare
By L'Oréal At United States
Member of an OMNI cross-functional team in Minneapolis and New York that includes sales, marketing, supply chain, shopper, and finance
Monitor weekly inventory opportunities and ensure positive guest experience by maintaining OOS by item
Support field teams: Operations and Supply, Commercial Finance, Cat Dev, Customer Marketing, et al.
Minimum 3-5 years’ experience in a customer-facing role
Proven knowledge of retailer strategies and objectives
Strong knowledge of customer strategy and key levers as well as competitors
Technical Project Mgr, Customer Analytics
By Yum! Brands At , Remote $90,000 - $117,000 a year
Bachelor's degree; Project Management Professional (PMP) certification is a plus.
3+ years of experience in project management, with a focus on customer data platforms or data-related projects.
Familiarity with data privacy regulations (e.g., GDPR, CCPA) and their implications for data management.
Strong understanding of data management, data integration, and CRM systems.
Proficiency in project management tools and software for planning, tracking, and reporting.
Collaborate closely with stakeholders from IT, marketing, sales, and customer support to gather requirements, define project scope, and establish objectives.
Technical Project Mgr, Customer Analytics
By Yum! Brands At United States
Bachelor's degree; Project Management Professional (PMP) certification is a plus.
3+ years of experience in project management, with a focus on customer data platforms or data-related projects.
Familiarity with data privacy regulations (e.g., GDPR, CCPA) and their implications for data management.
Strong understanding of data management, data integration, and CRM systems.
Proficiency in project management tools and software for planning, tracking, and reporting.
Collaborate closely with stakeholders from IT, marketing, sales, and customer support to gather requirements, define project scope, and establish objectives.
Asst Mgr-Service Center Jobs
By FedEx Ground At Orlando, FL, United States
Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
Work with general office and regional support positions to ensure consistency and compliance in all service center task requirements and expectations
Communicate routinely with service center manager to ensure alignment in leadership direction and guidance
Must possess one year's experience in the transportation industry in an operations leadership role or related position
Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
Assistant Mgr - Ao Customer Service
By United Airlines At Houston, TX, United States
Associate degree or equivalent work experience
Minimum 2-4 years leadership experience in an airport operations environment
1-2 years line station or Hub operational experience (above and below the wing)
Previous experience leading in a union environment.
Successful completion of interview required to meet job qualification.
College Degree or related field experience in an airline operational environment
Mgr, Customer Svc Jobs
By VISTAR At , Denver, 80229, Co $60,000 - $70,000 a year
Manages a staff of Customer Service Representatives in a positive, professional manner
Determines service requirements and standards
Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
Develops and implemenst customer service strategies to attain budgeted sales dollars
Prepares budget and controls expenses
Resolve escalated problems as needed
Mgr Service Delivery Jobs
By HealthEquity At United States
Specialized Knowledge, Skills & Abilities
Consumer Driven Healthcare (CDH) education
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
Performs other duties as assigned or apparent.
Assists executive leadership with special projects as required or assigned.
COBRA Administration for 5+ years is necessary.
Mgr, General Of Food Service
By Bon Appetit At , San Jose, 95134, Ca $81,500 - $123,500 a year
Works with the Chef and management team in creating menus and providing top quality food
are offered many fantastic benefits.
Manages overall day to day operations of the account
Five years of foodservice operation experience
High volume production and catering experience is essential
Previous experience managing a budget

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Manager of Customer Service to join our team and help us provide the best customer experience possible. You will be responsible for managing customer service operations, developing strategies to improve customer satisfaction, and ensuring customer service standards are met. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview:

The Manager of Customer Service is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service is provided in a timely, efficient, and professional manner. They must also ensure that customer service policies and procedures are followed.

Detailed Job Description:

The Manager of Customer Service is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service is provided in a timely, efficient, and professional manner. They must also ensure that customer service policies and procedures are followed. They must also be able to identify customer service issues and develop solutions to address them. They must also be able to provide customer service training to new and existing customer service representatives.

What is Mgr Customer Service Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to manage a team
• Ability to identify customer service issues and develop solutions
• Ability to provide customer service training
• Knowledge of customer service policies and procedures

What is Mgr Customer Service Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service software

What is Mgr Customer Service Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Mgr Customer Service Experience?

• 5+ years of customer service experience
• 3+ years of management experience

What is Mgr Customer Service Responsibilities?

• Lead and manage a team of customer service representatives
• Ensure that customer service is provided in a timely, efficient, and professional manner
• Identify customer service issues and develop solutions to address them
• Provide customer service training to new and existing customer service representatives
• Ensure that customer service policies and procedures are followed