Mgr Innovation Jobs

Department:

Business Transformation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager Innovation supports our Purpose by leading the Transformation Readiness Team in ensuring our operational Employees are aware of the Company’s investments to modernize the operation. This role cultivates a culture of innovation and problem solving as well as partners with various Departments including Communications, Change, and Operational Teams. The Manager Innovation is a creative thinker and skilled people leader who looks forward to making a meaningful impact on the future of Southwest Airlines.

Additional Details:

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
• This role is offered as a regional workplace position and Employees must work in the region they support. This could require working from a mix of on-site Company facilities and remote based offices to perform the job function in a regional location determined by business need. Each Department will provide Employees with guidance on when and where presence is required with as much notice as reasonably possible.
• Please note, while this is a regional position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

• The Manager of Innovation directly leads a team of individual contributors and will foster a culture where energetic, creative people – designers, strategists, operators, researchers, and other problem solvers – help our business partners see what’s possible so that they are always prepared with a pipeline of good solutions to their toughest challenges.

Responsibilities

• Envision and sketch new ideas across a wide range of experience types: digital and physical tools, programs and services, spaces and environments, events, campaigns, roles, policies, processes, etc.
• Create prototypes and gather feedback on design concepts from a wide range of audiences
• May perform other job duties as directed by Employee's Leaders
• Lead multi-disciplinary project teams through modes of design
• Collaborate in a team-based environment with leads from multi-disciplinary units such as operations, technology, facilities, and marketing
• Must be able to meet any physical ability requirements listed on this description
• Identifies and understands the dependencies and impacts of projects to the greater Company business or operation
• Discover the ”why’s” behind problems through field research using ethnographic methods such as observation and find pertinent insights to identify opportunity areas for designing new solutions
• Teach and coach others on human-centered design methods
• Coach and guide a team of problem solvers by embracing both ambiguity and curiosity and lending technical expertise across the modes of design including research, design, development and storytelling
• Lead and / or design concept workshops

Knowledge, Skills and Abilities

• Skilled in behavioral research practices
• Ability to use Microsoft Office Suite
• Skilled in strategic thinking, problem solving and connecting disparate dots to see beyond today’s activities
• Ability to articulate a compelling story and deliver impactful presentations to gain alignment
• Preferred: Adobe Creative Suite Experience
• Ability to discern underlying human needs and actionable insights from research
• Skilled in building and managing relationships across a large organization
• Intermediate knowledge of Human Centered Design and Innovation mindsets, tools and techniques
• Skilled in facilitating concepting sessions and prototyping
• Ability to coach, inspire and direct a team toward a common purpose and set a clear direction by casting a vision, creating action plans and delegating responsibilities
• Preferred: Video Editing Experience
• Preferred: Creation Agency and Production Experience

Education

• Required: Undergraduate level degree in a research driven field such as Social Sciences or Design related fields
• Required: High School Diploma or GED

Experience

• Fully functioning, broad knowledge in:
• Prototyping
• Demonstrated experience in directly or indirectly leading team(s)
• Communications
• Business consulting / Strategy
• User Research

Licensing/ Certifications

• N/A

Physical Abilities

• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Pay & Benefits:

Competitive market salary from $137,250 per year to $152,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:•

• Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit**
• Explore more Benefits you’ll love: HTTPs://careers.southwestair.com/benefits
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *

*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to the plan’s vesting schedule and applicable RS limits***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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