Area General Manager - Austin

About the Role:

We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Austin, Texas Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Austin, TX Market. Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.

What You'll Do:

• Build weekly market performance reports and present them to Field Operations leaders
• Support a team of full-time cleaners and installers (independent contractors)
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Monitor and resolve member support tickets through all member communication channels
• Evaluate the property and home condition, ensuring inventory meets Landing standards
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
• Coordinate team schedules and leverage critical tasks to high performers
• Simultaneously complete multiple daily tasks and build processes for the future
• Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
• Assume ownership and manage relationships of key accounts within a portfolio of properties
• Inspect cleaned homes and identify training opportunities

What You Need:

• This is an In-Market position: (Location required in the Austin, TX area)
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
• An obsession with customer experience and satisfaction
• 1+ years of management experience (preferably in Property Management)
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• Ability to thrive in high-growth environments and an evolving startup atmosphere
• Experience using data and metrics to drive improvement
• The hands-on mentality to jump in and get things done when it counts
• Managing a team is a huge plus
• Ability to earn the trust of leadership, work independently, and drive results with minimal supervision

Benefits & Perks:

Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Solid compensation package + stock options
• Explore & travel comfortably - 7 free nights in a Landing home per year
• We’ve got you covered with our 401(k) plan
• Comprehensive benefits - medical, dental, and vision + pre-tax commuter & FSA
• Feel relaxed with super generous paid-time-off
• Live with Landing - employee perks for temporary or indefinite stays
• Grow with us - opportunities for upward mobility

With this opportunity we can also offer:

• Car Allowance
• Variable Bonus
• Phone Allowance
• 1 Year rent-free living in a Landing

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