Main F&B General Manager - South Congress Hotel

SOUTH CONGRESS HOTEL is hiring for F&B GENERAL MANAGER

The living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A place for travelers and locals alike, the hotel has three restaurants, a coffee + bakeshop, rooftop pool, award-winning Lobby Bar, and two retail spaces, in addition to a range of community events + programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

JOB OVERVIEW

Reporting to the Director of Operations, the General Manager will be accountable for all aspects of the day-to-day operations, including the direct supervision of all staff for Cafe No Se, Lobby Bar, Pool Bar, and hotel in-room dining. The General Manager will be trusted to make key decisions on staffing, ongoing programming, sales and marketing efforts, and overall guest experience. A successful General Manager will bring a strong sense of pride and ownership to the outlet and be proactive in their understanding of, and input on, the operational plans and budgets. This is an entrepreneurial role where one must have the skills to maximize the benefit of the resources available and build a strong culture of service and hospitality.

What you'll do:

• Work closely with the South Congress Hotel Executive Committee to understand and develop the business plan
• Have a thorough understanding of services, amenities, and offerings and oversee the planning and pricing of menus items
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Develop a strong understanding of financial statements and actively manage financial goals and targets; maintain budgets and optimize expense structures
• Design strategy and set goals for growth
• Maintain appropriate databases and review payroll records for appropriate personnel
• Provide leadership and management support to staff while overseeing day-to-day operations
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, payroll, and month-end analysis
• Administer and train on progressive discipline policies and procedures
• Have a thorough understanding involving the maintenance of the property
• Coordinate the weekly work schedule of all personnel
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Oversee the entire guest experience, from pre-arrival through departure; review, understand, and follow up on guests' needs
• Ensure that all staff is delivering the level of service in accordance with the New Waterloo standard operating procedures

Who you are:

• You are solutions-oriented and have the confidence to make fast-paced decisions.
• You are a leader. You’re dedicated to developing with your team and creating a holistic sense of mission.
• You're able to work flexible hours in a high-volume environment.
• You have a proven track record of managing teams and executing business plans.
• You use your time wisely and are an expert at prioritizing.
• A must: You like to have fun & be nice.
• You believe in hospitality, deeply and passionately.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• A plus: You have 5+ years of experience in a hospitality, retail, or service industry leadership role.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Discounts at our shops, hotels + local partnerships
• 401K matching
• Volunteer pay
• Referral bonuses
• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Tuition reimbursement
• Health, vision + dental benefits
• Paid holidays

ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

456