Internet Tech Support Representative I - Starts 4/24

$1,000 Sign on Bonus to join our growing team!

Starts April 24th

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• Paid on the job training and opportunity to promote!
• Full-time with Medical, Dental, Vision!
• Shift differential pay increase for evening shifts!
• Generous employee discount on services!
• 401K with company match of 50% on first 6% of contributions!
• Pay increases through self-guided study
• Monthly commission potential!
• Tuition reimbursement!
• Company provided equipment!
• Paid vacation, paid holidays and paid flex PTO!
• $1000 Sign-On Bonus!
• Bi-weekly performance bonus opportunity!

General Responsibilities:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.

Specific Responsibilities:

• Ability to adapt in a fast paced always changing environment.
• Enter Sales, upgrade or service changes quickly and accurately.
• Multitasking – ability to talk, type, read and listen.
• Meet or exceed attendance expectations.
• Schedule on-site service calls when necessary.
• Adherence to schedule.
• Meet or exceed sales goals.
• Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
• Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.

Preferred Experience/Skills:

• Strong problem solving or organizational skills.
• Effective verbal and written communication skills.
• Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
• Knowledge of common consumer internet software including various browsers and email platforms preferred.
• Basic understanding of internet, networking and email protocols.
• High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
• Understanding of basic accounting mathematics
• Shift Flexibility: able to work evenings, weekends, holidays, overtime.
• Exemplary Customer Service skills.
• Microsoft Office experience a plus.

We offer competitive salaries and excellent benefits plenty of room for advancement. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

We are an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• Life insurance
• Employee discount
• Dental insurance
• 401(k)
• Vision insurance
• Paid time off
• Tuition reimbursement
• Health insurance
• 401(k) matching

Schedule:

• Monday to Friday
• Day shift
• Night shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Work Location: One location