Alibaba International Digital Commerce-Hr Service Delivery Specialist-Us

JOB Responsibilities:

● Manage the execution of a range of processes within the HR Shared Services Center (SSC) site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross border transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries.

● Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees.

● Ensure all customers’ enquiries are resolved in a timely and effectively.

● Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members.

● Continuously improve HR processes by undertaking regular reviews.

● Client management and team coordinator.

Requirements :

● Degree is preferred.

● Fluency in written and spoken English and Mandarin to deal with the client HR team based in America.

● 3 to 5 years of relevant working experience.

● Exposure to HR Operations in Northern America.

● Experience with shared service environment preferred.

● Strong analytical and problem-solving skills.

● Demonstrated willingness to work in a flat team structure and develop a range of HR competences.

● Understanding of general HR policies, procedures and current best practice for countries in North America.

● Ability to operate with a large degree of autonomy and independence.

● Able to work at appropriate level of over time to meet challenged timeline requirement.

● Acceptable base location: Sunnyvale, Pasadena, New York.