Advisor, Employee Relations - Advice & Counsel Center - Nationwide

What Employee Relations & Labor Relations contributes to Cardinal HealthHuman Resources designs, implements and delivers human resource programs and policies, including recruitment, talent management, diversity and inclusion, compensation and benefits, among others. This function anticipates and plans for long-term human resource needs in alignment with business strategies.Employee Relations provides impartial advice and counsel to managers and employees on a wide variety of employee relations and management issues. This job family is responsible for conducting investigations, preparing responses to federal, state and local governmental agencies and conducing organizational health engagements focusing on positive employee relations. Labor Relations is responsible for ensuring the health of existing collective bargaining agreements, educating management on union awareness and addressing third party attempts to organize our workforce.

Responsibilities

• Proper case documentation and meeting assigned goals and objectives 
• Collaborates with other Centers of Expertise (COEs) to provide solutions as appropriate.
• Jointly develops practical implementation plans to resolve ER issues that consider the overall culture/past practices of the organization with a goal to maintain a positive, engaged work environment.
• Leads and/or participates on special projects or enterprise initiatives.
• Works with peers to develop internal SLAs and assists in holding peers accountable.
• Assists with helpline coverage during core hours of 8am to 6pm ET
• Identifies Employee Relations/Labor Relations trends and communicates to ACC leadership as appropriate.
• Accountable for daily results, which include:
  • Assists with helpline coverage during core hours of 8am to 6pm ET
  • Adherence to internal and customer Service Level Agreement (SLA) and customer satisfaction
  • Adherence to Standard Operating Procedures (SOPs)
  • Proper case documentation and meeting assigned goals and objectives 
• Adherence to internal and customer Service Level Agreement (SLA) and customer satisfaction
• Works with ER/LR Leadership (Director, Manager and/or Sr. Consultants) or SMEs (i.e., Legal, Security) on escalated issues and other matters as required.
• Works with peers within the ACC and broader HR organization to continuously improve manager capability as well as ACC internal processes. 
• Uses deep subject matter/functional expertise, influence and process skills to assist internal/external customers and stakeholders in identifying and meeting high priority needs while considering cultural and diversity implications.
• Responsible for handling incoming calls and cases from all levels of management, HR, Subject Matter Experts (SMEs) or employees with escalated issues.
• Provides advice and counsel to managers, HR, and employees to help resolve and address employee relations issues through analysis, application of policies and/or employment law, investigation, and research.
• Proactively develops and maintains technical knowledge in employment law and HR/ER, remaining up-to-date on current trends and best practices.
• Performs assessments and listens to internal/external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise.
• Adherence to Standard Operating Procedures (SOPs)

Qualifications

• Bachelor’s in related field, or equivalent work experience, preferred
• Ability to support operations in all US time zones
• Strong coaching and problem-solving skills
• 4+ years of experience in related field, preferred, specifically in Employee Relations or HR Generalist roles with a focus in Employee Relations
• 2+ years working complex Employee Relations issues, FMLA, ADA, Title VII, and other state and federal regulations preferred
• Bilingual in Spanish a plus
• Experience handling workplace investigations and/or EEOC charges strongly preferred

What is expected of you and others at this level

• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Works on complex projects of large scope
• May contribute to the development of policies and procedures
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• Completes work independently receives general guidance on new projects

Anticipated salary range: $75,200-107,400

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.