Administrative Assistant Jobs

Shift: 1st and 2nd shift
Requirement: Valid Driver's License with a good driving record
CORE WORK ACTIVITIES
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.
Policies and Procedures

• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Documentation/Reporting
• Protects the privacy and security of guests and coworkers.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provides a fond farewell.
• Communicates efficiently with others to effectively exchange information. Working with Others
• Assists other associates to ensure proper coverage and prompt guest service. Communication
• Supports all co-workers and treats them with dignity and respect.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Transmits information or documents using a computer.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks
• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follows company and department policies and procedures.
• Performs other reasonable job duties as requested by Supervisors. Guest Relations
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Office Equipment • Transmits information or documents using mail, or fax machine.
• Enters and retrieves information contained in computer databases and software to update records, files, reservations.
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. Computers/Software
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Maintains confidentiality of proprietary materials and information.
• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
• Enters and locates work-related information using computers and/or point of sale systems.
• Speaks to guests and co-workers using clear, appropriate and professional language.
• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals. Safety and Security
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.