Accounts Receivable Manager Jobs

Required:

·Bachelor’s degree in business, finance, accounting, or related field

·6-8 years’ experience in a finance, accounting, or business operation

·Project management experience and/or business process design experience

·Excellent oral and written communication skills

Preferred:

·Advanced degree in business, finance, accounting, technology management, or related field

·Experience in a higher education environment

·Experience with project management

·Experience with Workday Financials

·Experience with technology change management protocols

·Supervision of the Financial Analyst of Receivables Systems and the Manager of Non-Student Receivables

Performs the following functions:

·Maintaining an accurate listing of non-student customers, including up-to-date contact information, and revenue generating contracts with each customer

·Reviewing customer contracts to ensure proper and timely revenue recognition, issuing invoices, and booking revenue where required

·Timely and accurate follow-up communications to with customer contacts to assure/facilitate payment, and to articulate consequences of non-payment

·Allowance for doubtful account management

·Preparation and delivery of dashboard reports to senior management

·Development and maintenance of policies and procedures with respect to customer invoicing and payment, including what University requirements will maximize collection and minimize bad debt.

·Representing the Receivables Systems team at meetings concerning non-student invoicing and revenue recognition

·Website maintenance and update

•Coordinates the activities of the Manager and Financial Analyst within the department’s overall framework and the overall framework of the OCFO, creating synergies and redundancies in cooperation with the director supervisor, AVP, Controller, and other Directors across the OCFO

·Business process design, policy management, process improvements, and systems landscape and maintenance

•Chairs regular cross-departmental meetings on process improvements

•Drafts new policies and processes in consultation with subject matter experts

•Development and management of processes to support miscellaneous revenue bookings, including automated file loads and batch booking of revenue

•Testing system upgrades and coordinating multi-departmental efforts to most efficiently utilize existing and new functionality

·Comprehensively reviews existing system and identifies areas in which existing functional processes could be improved, or where manual processes could be automated

·propose enhancements or other changes to departments and senior leadership

·Reviews system functionality to ensure technological capabilities match functional necessities

·Reviews upgrade documentation to understand functionality additions and enhancements, and potential impacts of changes

·Conducts testing to assure accuracy of processes as systems are updated

·Makes recommendations to senior management on adoption of new functionality, including recommendations for required resources and cost/benefit analysis with respect to efficiency versus human resource costs

•Staying abreast of the landscape of systems for receivables management

·Stays in contact with peers at similar institutions, keeps tabs on what systems they use and their opinions of the strengths and weaknesses of those systems

·Develop contacts with representatives of systems vendors and colleagues at similar institutions, through electronic (listserv participation) and in-person (conference attendance) means

·Accounting for payment and non-payment

•Reconciling customers’ receivable accounts both to the general ledger and to the outstanding invoices and particular charges that remain unpaid.

•Developing efficient ways for customers to remit payment simply and securely and have payment properly applied to their accounts and invoices.

•Working with payment processors to assure proper payment posting, and applying payments towards appropriate invoices

•Writing both trend and operational reports related to customer revenue and receivables.

·Other duties that from time to time may be required to help the department to meet its objectives.

Description:

·The Associate Director of Receivables Systems is responsible for all critical functions related to recognizing revenue and managing receivables from customer (non-student, non-sponsored) sources. This includes, but is not limited to:

·Responsibility for designing and re-designing processes to bill and collect debts from non-student customers, including, but not limited to the most difficult-to-collect debt, such as:

·debts outstanding for clinical trials

·debts outstanding for experimental drug research

·supervision of the Financial Analyst of Receivables Systems and the Manager of Non-Student Receivables, managing and performing processes including:

·Owning the revenue-generating contracting process

·Developing and maintaining policies and procedures with respect to customer invoicing and payment, including what University requirements will maximize collection and minimize bad debt.

·Reviewing customer contracts to ensure proper and timely revenue recognition and invoicing, and booking revenue where required.

·Invoicing customers according to revenue generating agreements, including developing invoice templates to meet the specifications as outlined in such agreements.

·Accounting for payment and non-payment from university customers and taking appropriate action.

·Reconciling customers’ receivable accounts both to the general ledger and to the outstanding invoices and particular charges that remain unpaid.

·Developing efficient ways for customers to remit payment simply and securely and have payment properly applied to their accounts and invoices.

·Writing both trend and operational reports related to customer revenue and receivables.

·Business process design, redesign, and improvements, as well as management of interfaces between systems, including but not limited to: coordinating efforts across campuses to most efficiently utilize existing system and functionality

odeployment of new and upgraded systems and processes

oiterative efforts to make systemic and process improvements

odeveloping and implementing standard operating procedures and schedules

osystem testing and data integrity

ostaying abreast of the landscape of systems and functions available for receivables management, making recommendations to senior management regarding system upgrades, configurations, and new functionality to adopt

Work Interactions

·The Associate Director of Receivables Systems will report to the Director for Revenue, Receivables, and Payables Systems.

·The Associate Director supervises the Financial Analyst of Receivables Systems and the Manager of Non-Student Receivables.

·The position works closely with campus finance offices and utilizes the Workday invoicing and payment functionality, to track and record customer contracts, billings and collections.

·The Associate Director also keeps in close contact with the Financial Accounting Manager to ensure proper accounting and recordkeeping.

·The Associate Director works closely with the Workday Financials Core team to develop capabilities in customer revenue and receivables management, including the design of new business processes, and writing reports to support those processes.

·The position coordinates efforts and capabilities with the Senior Manager of Cash Management and Collection in the Sponsored Projects Financial Operations Office, in order to ensure that best practices in Workday invoicing are used in both customer and sponsored invoicing and collections operations.

·The Associate Director acts to support cash management, collection, and customer service operations throughout the Revenue, Receivables and Payables department.

·The position will brief leadership on cross-campus efforts on receivables systems, current utilization, as well as providing management with recommendations on policies and processes that will support optimal operational efficiency.

This position has been designated as Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.