Senior Accounts Receivable Specialist

With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes VSP’s mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution.

Act as VSP’s primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries.

Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research and exception activities for all lines of business supported.

Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process.

Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions.

Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections.

Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls.

Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval.

Prepare timely and accurate billing and reconciliation reports as needed.

Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies.

Analyze customer requirements, provide education on VSP’s capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards.

Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions.

Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures.

Help onboard and mentor new teammates and flex as needed, to support the business need.

Job Specifications

Typically Has The Following Skills And Abilities

Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues

Bachelor’s degree in Accounting, Finance, or related field preferred

One year of experience working in an ERP based Accounts Receivable environment preferred

Active Accounts Receivable Specialist Certification preferred

Solid understanding of basic accounting principles, familiarity with SAP preferred

Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills

Critical thinking and analytical, with a solution-oriented approach to work

Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines

Excellent communication and interpersonal skills to effectively communicate with internal and external business partners

Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences

Must be available to work within the full range of division hours of operation

Clean credit history as reported by credit report

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Range

17

27.5

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.