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Account Support Manager Jobs
Company | Hewlett Packard Enterprise |
Address | Massachusetts, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-05-15 |
Posted at | 1 year ago |
- Build strong relationship with management in assigned accounts.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Influence delivery decisions on assigned account plans.
- Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
- Identify potential escalations and alert management proactively.
- May provide technical consulting during contract renewal discussions.
- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
- Balance internal needs with customer needs within defined parameters.
- May identify additional services that could lead to future service revenue growth.
- Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Manage small projects/programs in the team.
- Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
- Drive Customer Expectation management as part of escalation process.
- Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
- Able to suggest operational efficiencies.
- Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
- Basic project management, communication, and analytical skills.
- Well versed in core technical competencies (OS, networking, core company applications).
- Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
- Comprehensive business, technical, or functional knowledge.
- Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
- Broad knowledge of company products and services offerings.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Basic knowledge of corporate organization, job, and policies.
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