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Support Account Manager Jobs

Support Account Manager Jobs
By ServiceNow At Orlando, FL, United States
Project and large account management experience
Working knowledge or ITIL incident, problem and release management process and procedures
Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records
Reporting – Agreed upon and regular service management reporting and analysis
Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations
Manage special projects as assigned by management to meet customer and cross-functional team needs
Support Account Manager Jobs
By NetApp At United States
Must have problem solving skills to drive case and escalation management from beginning to resolution
Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
Sufficient technical skills to obtain NCTA certification
Must have proven leadership experience and success supporting a large financial customer
Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience
Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams
Customer Support Manager (Voice Account)
By Creatunity At Dallas, TX, United States
At least 5 years of progressive experience in a call centre management role
Knowledge of call centre technology and experience in implementing call centre systems
Manage and lead the call centre team to ensure optimal performance, providing coaching and training as necessary
Knowledge of Filipino and English of a Native Speaker level
Strong leadership and interpersonal skills
Excellent written and verbal communication skills
Account Support Specialist Jobs
By Synectics Inc. At East Hanover, NJ, United States
Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Ability to manage multiple projects and consistently meet deadlines
Customer Support Account Manager
By AMERICAN EAGLE OUTFITTERS INC. At Devens, MA, United States
Good working knowledge of Google sheets (formulation and pivot table capabilities)
3-5 years of relevant work experience required
Basic knowledge of Microsoft Office, Slack, HubSpot and Google Suite
Strong problem-solving and troubleshooting skills
Ability to handle tight deadlines and scheduling requirements
Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Support Manager Jobs
By Aescape At New York, NY, United States
Manage and monitor the Support team, ensuring they are meeting metrics, and providing on-the-spot guidance for questions or escalations.
Evaluate customer satisfaction through relevant KPIs. Manage data and service level agreements; translate data into action.
Update and maintain a knowledge base for internal and external customers to utilize for self-service support
Minimum 8 years of experience in a lead customer support position
Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
Consumer Electronics or hospitality experience
Support Manager Jobs
By US Translation Company At Salt Lake City Metropolitan Area, United States
Strong project management and communication skills
Experience in sales and customer relationship management
Has the roles of vendor, compliance, and support management.
Experience working with independent contractors
Knowledge of language industry and translation services
Strong organizational and problem-solving skills
Support Account Manager (Sam)
By Nexthink At Boston, MA, United States
Direct handling of the troubleshooting phase, including phone communication and remote sessions with the customer.
Diligent tracking of every request coming from the customers you manage, from ticket creation until its resolution.
Ensure the implementation meets the requirements defined by the customer and perform regular health checks on it.
Closely follow every project your customers are involved in to ensure you remain knowledgeable and informed.
At least 5 years of technical support experience
Consolidated experience in troubleshooting Linux server-side applications
Technical Support Account Manager (Tsam)
By PTC Inc. At , Remote
Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.
Successful track record in Relationship Management and Account Management, preferably in a digital selling IT environment
Excellent communication and presentation skills, both written and spoken
Knowledge of PTC solutions is not required but a big plus
Ability to work well in team with excellent organizational skills
Cross-functional coordination and collaboration skills across various levels
Senior Support Account Manager
By ServiceNow At , Orlando, 32826, Fl
Experience in Project Management capabilities and principles
Working knowledge of ITIL incident, problem and release management process and procedures
Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records
Reporting – Agreed upon and regular service management reporting and analysis
Comfortable interacting with all levels of management
Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
Technical Account Manager (Support)
By BoostUp.ai At , Remote
Manage customer expectation and lead them to customer satisfaction
Always strive to provide exceptional customer experience.
3+ years of experience in a customer facing B2B SaaS role
Experience managing multiple stakeholders and projects
Critical thinker with problem solving skills
Startup experience (preferably in the last two years)
Manager, Guideline Support Jobs
By Beautycounter At United States
Audits and reviews for systemic compliance management
Manage and assist with Guideline Support inbox to ensure timely communication and resolution
5+ years of direct selling experience, with at least 4 years in a compliance role
Strong communication skills; written and verbal
Strong organizational skills to drive multiple processes and priorities simultaneously while working cross-functionally with other departments and key stakeholders
Ability to work independently, take initiative and manage multiple projects in a fast paced environment
Technical Support Account Manager
By Splunk At , Plano, 75023, Tx $84,800 - $116,600 a year
Experienced in customer service and relationship management skills
5+ Yrs. Experience in technical services and customer relationship management
Proactively analyze tickets and interactions to help guide training plans via Customer Success Managers (CSMs) and Education
Knowledge of software development process, IT Operations, and Technical Infrastructure
Experience supporting customers using SaaS products and/or Cloud platforms
5+ Yrs. Experience managing strategic/top accounts in the technology sector
Account Support Specialist Jobs
By NEFT Vodka Global At Los Angeles, CA, United States
Develop and maintain productive relationships to assist the NEFT Sales Team and NEFT partners as directed by management
Wine / Liquor Industry Experience
Execute imaginative and innovative experiences at NEFT tastings and events
Report to Regional Activation Manager
Precise and effective communication with managers
Experience building relationships and representing brands
Account Support Manager Jobs
By Hewlett Packard Enterprise At , , Ma $50,100 - $114,400 a year
Basic project management, communication, and analytical skills.
Identify potential escalations and alert management proactively.
Build strong relationship with management in assigned accounts.
Drive Customer Expectation management as part of escalation process.
Broad knowledge of company products and services offerings.
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
Account Support Manager Jobs
By Hewlett Packard Enterprise At Massachusetts, United States
Basic project management, communication, and analytical skills.
Identify potential escalations and alert management proactively.
Build strong relationship with management in assigned accounts.
Drive Customer Expectation management as part of escalation process.
Broad knowledge of company products and services offerings.
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.

Are you looking for a challenging and rewarding role in customer service? We are looking for an experienced Support Account Manager to join our team and provide exceptional customer service to our clients. In this role, you will be responsible for managing customer accounts, resolving customer inquiries, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

A Support Account Manager is responsible for providing customer service and technical support to clients. They are the primary point of contact for clients and are responsible for resolving customer issues, providing product information, and ensuring customer satisfaction.

Detailed Job Description:

Support Account Managers are responsible for providing customer service and technical support to clients. They are the primary point of contact for clients and are responsible for resolving customer issues, providing product information, and ensuring customer satisfaction. They must have excellent communication and problem-solving skills and be able to work independently and as part of a team. They must be able to multitask and prioritize tasks in order to meet deadlines.

What is Support Account Manager Job Skills Required?

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Problem-solving skills
• Technical knowledge of products and services
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Support Account Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Support Account Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications
• Knowledge of product features and benefits
• Knowledge of customer service processes and procedures

What is Support Account Manager Job Experience?

• Previous experience in customer service or technical support
• Experience in a customer-facing role
• Experience in troubleshooting customer issues

What is Support Account Manager Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot customer issues and provide solutions
• Provide product information and answer customer questions
• Ensure customer satisfaction by providing timely and accurate responses
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information in the database
• Follow up with customers to ensure their satisfaction