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Account Support Specialist Jobs

Support Account Manager Jobs
By ServiceNow At Orlando, FL, United States
Project and large account management experience
Working knowledge or ITIL incident, problem and release management process and procedures
Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records
Reporting – Agreed upon and regular service management reporting and analysis
Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations
Manage special projects as assigned by management to meet customer and cross-functional team needs
Support Account Manager Jobs
By NetApp At United States
Must have problem solving skills to drive case and escalation management from beginning to resolution
Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
Sufficient technical skills to obtain NCTA certification
Must have proven leadership experience and success supporting a large financial customer
Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience
Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams
Key Account Support Specialist
By ALPLA Group At Atlanta Metropolitan Area, United States
Acts as liaison to ALPLA Technical Center, Project Management, Finance, Procurement, Operations, and Quality teams
Develops Business Plans and complete feasibility analysis for business plan submission to appropriate Key Account Manager
Analyzes market trends by utilizing information provided by Key Account Managers
Manages customer relationships by assisting customers in identifying cost savings measures
Excellent computer skills, proficient in Excel
Excellent oral and written communication skills
Account Support Specialist Jobs
By Synectics Inc. At East Hanover, NJ, United States
Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Ability to manage multiple projects and consistently meet deadlines
Support Account Manager (Sam)
By Nexthink At Boston, MA, United States
Direct handling of the troubleshooting phase, including phone communication and remote sessions with the customer.
Diligent tracking of every request coming from the customers you manage, from ticket creation until its resolution.
Ensure the implementation meets the requirements defined by the customer and perform regular health checks on it.
Closely follow every project your customers are involved in to ensure you remain knowledgeable and informed.
At least 5 years of technical support experience
Consolidated experience in troubleshooting Linux server-side applications
National Account Support Specialist
By Ferrellgas At United States
Handles file management for the department
Manages daily emails from outlook or distributes
Answers and manages phone calls to the department
Invoices data entry into multiple systems
3- 5 years related work experience
Excellent written and oral communication skills
Account Support Specialist Jobs
By NEFT Vodka Global At Los Angeles, CA, United States
Develop and maintain productive relationships to assist the NEFT Sales Team and NEFT partners as directed by management
Wine / Liquor Industry Experience
Execute imaginative and innovative experiences at NEFT tastings and events
Report to Regional Activation Manager
Precise and effective communication with managers
Experience building relationships and representing brands
Account Support Manager Jobs
By Hewlett Packard Enterprise At , , Ma $50,100 - $114,400 a year
Basic project management, communication, and analytical skills.
Identify potential escalations and alert management proactively.
Build strong relationship with management in assigned accounts.
Drive Customer Expectation management as part of escalation process.
Broad knowledge of company products and services offerings.
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
Account Support Manager Jobs
By Hewlett Packard Enterprise At Massachusetts, United States
Basic project management, communication, and analytical skills.
Identify potential escalations and alert management proactively.
Build strong relationship with management in assigned accounts.
Drive Customer Expectation management as part of escalation process.
Broad knowledge of company products and services offerings.
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.

Are you looking for an opportunity to use your customer service and problem-solving skills to make a difference? We are seeking an Account Support Specialist to join our team and provide exceptional service to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing product support. If you are passionate about helping people and have a knack for problem-solving, this could be the perfect job for you!

Overview Account Support Specialists provide customer service and technical support to customers and clients. They are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. Account Support Specialists must have excellent communication and customer service skills, as well as a strong understanding of the products and services they are supporting. Detailed Job Description Account Support Specialists are responsible for providing customer service and technical support to customers and clients. They must be able to troubleshoot technical issues, answer customer inquiries, and provide product information. Account Support Specialists must be able to work independently and as part of a team. They must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of products and services
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
Job Qualifications
• High school diploma or equivalent
• Previous customer service or technical support experience
• Knowledge of computer systems and software
• Ability to learn new products and services quickly
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of computer systems and software
• Knowledge of products and services
Job Experience
• Previous customer service or technical support experience
• Experience troubleshooting technical issues
• Experience providing product information
Job Responsibilities
• Respond to customer inquiries and provide product information
• Troubleshoot technical issues and provide solutions
• Follow up with customers to ensure their inquiries are resolved
• Maintain customer records and update customer information
• Provide feedback to management on customer service issues