Account Support Personnel Jobs

Project and large account management experience

Working knowledge or ITIL incident, problem and release management process and procedures

Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records

Reporting – Agreed upon and regular service management reporting and analysis

Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations

Manage special projects as assigned by management to meet customer and cross-functional team needs

Must have problem solving skills to drive case and escalation management from beginning to resolution

Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management

Sufficient technical skills to obtain NCTA certification

Must have proven leadership experience and success supporting a large financial customer

Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience

Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams

Must be at least 18 years of age (licensing requirement).

Experience: Any combination of training and experience needed to provide direct care services

Have access to reliable, safe transportation

High school or equivalent (Preferred)

- Flexible schedule- able to work: days, swings, nights, weekdays, weekends, holidays

$15.75 - $15.75 per hour

Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments

Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery

Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.

Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred

1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services

Ability to manage multiple projects and consistently meet deadlines

Fast-tracked as pre-screened, priority candidates with a recommendation to hiring managers as a pre-screened, Selected-approved candidate

Provided with 1:1 candidate search support to turn to for interview prep and professional development opportunities

Given the option to job-search in private-mode

For our team to review and approve your profile application, you must:

Be currently located AND authorized to work in the US

Currently reside in (or willing to relocate to) one of our school regions

Fast-tracked as pre-screened, priority candidates with a recommendation to hiring managers as a pre-screened, Selected-approved candidate

Provided with 1:1 candidate search support to turn to for interview prep and professional development opportunities

Given the option to job-search in private-mode

For our team to review and approve your profile application, you must:

Be currently located AND authorized to work in the US

Currently reside in (or willing to relocate to) one of our school regions

Fast-tracked as pre-screened, priority candidates with a recommendation to hiring managers as a pre-screened, Selected-approved candidate

Provided with 1:1 candidate search support to turn to for interview prep and professional development opportunities

Given the option to job-search in private-mode

For our team to review and approve your profile application, you must:

Be currently located AND authorized to work in the US

Currently reside in (or willing to relocate to) one of our school regions

Fast-tracked as pre-screened, priority candidates with a recommendation to hiring managers as a pre-screened, Selected-approved candidate

Provided with 1:1 candidate search support to turn to for interview prep and professional development opportunities

Given the option to job-search in private-mode

For our team to review and approve your profile application, you must:

Be currently located AND authorized to work in the US

Currently reside in (or willing to relocate to) one of our school regions

Fast-tracked as pre-screened, priority candidates with a recommendation to hiring managers as a pre-screened, Selected-approved candidate

Provided with 1:1 candidate search support to turn to for interview prep and professional development opportunities

Given the option to job-search in private-mode

For our team to review and approve your profile application, you must:

Be currently located AND authorized to work in the US

Currently reside in (or willing to relocate to) one of our school regions

Direct handling of the troubleshooting phase, including phone communication and remote sessions with the customer.

Diligent tracking of every request coming from the customers you manage, from ticket creation until its resolution.

Ensure the implementation meets the requirements defined by the customer and perform regular health checks on it.

Closely follow every project your customers are involved in to ensure you remain knowledgeable and informed.

At least 5 years of technical support experience

Consolidated experience in troubleshooting Linux server-side applications

License/Certification: Must possess a valid driver’s license.

State of New Hampshire Job Posting

(Men's, Women's, SPU and others as needed)

The State of New Hampshire, Department of Corrections, NH State Prison for Men has per diem positions

1. Must be at least eighteen (18) years of age.

2. Must always remain alert and react quickly and calmly in emergency situations.

Develop and maintain productive relationships to assist the NEFT Sales Team and NEFT partners as directed by management

Wine / Liquor Industry Experience

Execute imaginative and innovative experiences at NEFT tastings and events

Report to Regional Activation Manager

Precise and effective communication with managers

Experience building relationships and representing brands

Basic project management, communication, and analytical skills.

Identify potential escalations and alert management proactively.

Build strong relationship with management in assigned accounts.

Drive Customer Expectation management as part of escalation process.

Broad knowledge of company products and services offerings.

Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.

Basic project management, communication, and analytical skills.

Identify potential escalations and alert management proactively.

Build strong relationship with management in assigned accounts.

Drive Customer Expectation management as part of escalation process.

Broad knowledge of company products and services offerings.

Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.

Fast-tracked as pre-screened, priority candidates with a recommendation to hiring managers as a pre-screened, Selected-approved candidate

Provided with 1:1 candidate search support to turn to for interview prep and professional development opportunities

Given the option to job-search in private-mode

For our team to review and approve your profile application, you must:

Be currently located AND authorized to work in the US

Currently reside in (or willing to relocate to) one of our school regions