Account Manager, Sr Jobs

At Tag, we love what we do and pride ourselves on an authentic culture built on our core values of integrity, innovation, sustainability, growth, and accountability.

We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.

Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere.

As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.

POSITION SUMMARY

As the Senior Account Manager, you will act as a key relationship manager with client stakeholders and should aim to develop a deep understanding of the client’s business, priorities, and strategies. You will work directly with clients and staff to oversee portfolio of work, including budgets and briefs from start to completion as well as other projects for our clients, and ensures that project goals and objectives are met within the agreed upon time, scope, budget, and resource requirements.

Experience working with pharma clients, and digital project experience is essential for this role. We need someone who has an understanding of the various digital tactics within the pharma industry. THIS IS A MUST.

JOB DUTIES

(* denotes an “essential function”)

• *Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense
• *Oversee briefs from start to completion, ensuring quality at every stage
• *Resolve issues escalated by the client and communicate significant issues to the Director
• *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
• Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity
• *Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process
• *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
• *Build relationships with end users; manage their perception and expectations
• *Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors
• Advise customers as to potential benefits, features, and capabilities of new or revised services and service enhancements
• Assist Director with KPI reporting
• *Be the central conduit for all project communication and status updates in collaboration with Project Managers
• *Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans
• *Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets
• *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• *Interact with internal teams as well as external print and production vendors to oversee project delivery from start to completion
• Work closely with the internal teams to ensure designs are branded properly and meet the highest quality standards
• *Meet monthly financial duties as part of the month-end accounting process

JOB QUALIFICATIONS

• Experience with digital pharmaceutical promotional marketing and field force sales enablement tools is strongly preferred
• Be highly organized, detail-oriented and be able to multitask and prioritize workload
• Understand the client billing process
• Previous experience with project management applications
• Excellent written and verbal skills
• Solid understanding of the Microsoft Office suite
• Excellent understanding of cash flow
• 4+ years of experience in handling client briefs from start to completion
• Excellent customer service skills
• Understanding of production processes and the essentials of a good brief

Per New York state requirements, this posting reflects the salary range for this position for a New York based individual: $80-95k maximum per annum. Compensation varies depending on job-related factors such as experience, responsibilities, and business needs. For all other states, please inquire with the Tag Talent Acquisition Team.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.