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Technical Customer Support Representative Jobs

Technical Support Representative Jobs
By Intellicomm Inc. At Greater Philadelphia, United States
Strong computer usage and problem-solving skills;
Sound verbal and written communications skills;
Assist customers' online service setup issues via phone and email.
Assist new customers with their initial service settings.
Address customer inquiries regarding service features available.
Troubleshoot technical issues that customers encounter with service usage.
Customer Support Representative Jobs
By INTEGRA Biosciences At Hudson, NH, United States
Minimum 2 years of Customer Service experience
Experience with ERP and CRM platforms
Demonstrates strong written and oral communication skills
Strong organizational skills to be able to keep up with various customer needs
Must have problem-solving and analytical skills
Process customer orders, revisions, and returns according to department procedures
Customer Support Representative Jobs
By Insight Global At United States
Employee benefits/provider services experience, healthcare, insurance
1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience
Comfortable in a fast-paced/high volume environment
Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
Customer Support Representative Jobs
By ApTask At South Jordan, UT, United States
Minimum of 1 year of customer service, sales, or call center experience.
Excellent verbal and written communication skills.
Detail-oriented with excellent organizational skills.
Strong interpersonal skills and the ability to work effectively within a team.
Respond to client inquiries with a high degree of accuracy and efficiency, ensuring client satisfaction.
Meet and exceed key department performance metrics consistently.
Customer Support Representative Jobs
By Parrot At Texas, United States
Prior experience in a remote support role is a plus
Maintain expert knowledge of Parrot's product, staying up-to-date with the latest features and functionalities
1-3 years of experience in a customer service role, preferably in a fast-paced, technology-driven environment
Exceptional communication and interpersonal skills – a people's person who loves interacting with diverse individuals
Provide exceptional support to our clients via phone, email, and live chat, handling inquiries and troubleshooting technical issues
Act as a liaison between customers and the technical team to resolve complex issues
Customer Support Representative Jobs
By The Intersect Group At United States
• Using customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends
Experience working on a team and using chat to communicate
• Investigates and optimizes a solution’s fit to the requirements of the customer.
• Manage a dedicated que to field consistent inbound calls
• Proactively manage and follow-up on leads
Customer and team communication through a chat tool
Technical Support Representative Jobs
By NLB Services At United States
6 months of experience in Customer Service
Looking to work in IT Environment
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Customer Support Representative Jobs
By Ascension Management, Inc. At Hoboken, NJ, United States
Training and developing transferable skills is the best opportunity for growth to management
Great interpersonal skills and customer service
Ability to self manage, think on your feet, solution-oriented
Enjoy working with and helping others
Typically looking for more growth opportunities and stable careers
Advancement opportunities based on performance
Customer Support Representative Jobs
By HUNT TALENT At San Jose, CA, United States
Continuously expand your knowledge of our offerings and stay up to date with industry trends
Proficient computer skills and experience using CRM systems or customer support software
High school diploma or equivalent is required; additional education or certifications are a bonus
Excellent communication skills, both written and verbal, with a friendly and professional demeanor
Strong problem-solving skills and the ability to think quickly on your feet
Ability to work effectively in a remote work environment, managing your time and tasks independently
Customer Support Representative Jobs
By Arrivo BioVentures LLC At North Carolina, United States
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Knowledge of customer service principles and practices
Knowledge of relevant computer applications and software
Knowledge of customer service processes and procedures
Relevant experience in customer service or a related field
Technical Support Representative - Works From Home
By Lumen At , Remote $12 - $18 an hour
Survivor Benefit (6 months salary paid to surviving eligible family members)
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Demonstrated strong interpersonal communication skills when working with both internal and external customers.
Experience with common internet software is preferred.
Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Technical Support Representative Iii, Respiratory & Monitoring Solutions - Boulder, Co
By Medtronic At Boulder, CO, United States
Possesses basic understanding and knowledge of products supported and service lines.
Reviews daily routine reports for accuracy of data entry.
Properly documents product complaints, service requests and inquiries generated by customers.
Issues Return Goods Authorizations to return reported product for service and/or exchanges.
Creates, coordinates, tracks and provides follow up for customers on Sales Orders.
Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.
Technical Support Representative Ii _ Security
By FRONTSTEPS At United States
Front-line technical support specific to our Security products including hardware management, remote hardware installation assistance, and user databases
Excellent troubleshooting skills, i.e. being able to solve an issue with hardware remotely
Manage multiple software/hardware products in the security ecosystem
Remotely access the client's computers for troubleshooting
Bachelor’s degree in business, computer science, information systems, liberal arts or related field or equivalent experience.
Thoroughly understand, reproduce, and solve technical issues. This includes experience with troubleshooting hardware issues on the Windows operating system
Technical Support Representative Jobs
By CVS Health At , Smithfield, Ri $17.00 - $27.90 an hour
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Experience in a help desk/call center environment providing technical support in a retail environment
Experience using computer hardware and software applications
Document problems, complete problem tickets, and request information in the support tools
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
Customer Support Representative Jobs
By MICHELIN Connected Fleet At Atlanta Metropolitan Area, United States
1-3 years of phone-based customer service experience, ideally handling technical and product questions.
Excellent interpersonal, written and verbal communication skills.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
401K Benefits with company matching and immediate full vesting/no waiting period
Healthcare benefits with costs 65% lower than the national U.S. average
Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
Technical Support Representative Jobs
By Abbott Laboratories At , Irving, Tx
Manage and resolve moderately complex customer issues via remote technology such as instrument screen sharing, predictive Log-IC and AbbottLink.
Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model.
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
Technical Support Representative Jobs
By Viasat, Inc. At , College Station, 77845, Tx $16.00 - $23.15 an hour
Document key aspects of each end-user interactions within our Case Management solution.
Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements.
Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a “people person”.
General knowledge of personal computer networking.
Great analytical, problem-solving and conceptual skills.
Excellent written and verbal communication skills.
Technical Support Representative I
By HME At , Remote $16.25 an hour
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Technical Support Representative Jobs
By Empower At Dallas-Fort Worth Metroplex, United States
Excellent operational, organizational and follow-up skills with the ability to manage and process complex operational work.
Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements.
Manage the day-to-day resolution of customer issues through email and phone in a high volume environment
Possess practical work experience equivalent to 2+ years in support services experience in IT Help Desk and/or Desktop Support
Exceptional verbal, written and listening communication skills.
Strong interpersonal skills, team-oriented, and collaborative.
Technical Support/Customer Experience Representative
By eDist - A Division Of A.I. Smarter World, Inc. At , Remote $38,000 - $48,000 a year
Have excellent time management skills and can make decisions quickly.
We pride ourselves on our knowledge, professionalism, integrity, and innovation.
Providing best practices and whole solutions recommendations to enhance the Client experience.
Strong communication, analytical, documentation, and listening skills.
Strong skills with Microsoft Office Suite and common troubleshooting.
Bachelor’s Degree in Computer Science or similar industry experience

Are you looking for a job that allows you to use your technical skills to help customers? We are looking for a Technical Customer Support Representative to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have a passion for technology and helping people, this is the job for you!

Overview A Technical Customer Support Representative is responsible for providing technical assistance to customers who have questions or issues with their products or services. They are the first point of contact for customers and must be able to troubleshoot and resolve customer issues quickly and efficiently. Detailed Job Description Technical Customer Support Representatives are responsible for providing technical assistance to customers who have questions or issues with their products or services. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must be able to explain technical concepts to customers in a way that is easy to understand. They must also be able to provide product information and answer customer inquiries. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of technical concepts
• Ability to explain technical concepts to customers
• Ability to provide product information
• Ability to answer customer inquiries
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical concepts
• Knowledge of product information
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot and resolve customer issues
• Explain technical concepts to customers
• Provide product information
• Answer customer inquiries
• Follow up with customers to ensure their issues are resolved