Customer Support Representative Jobs

About Us

Parrot is an AI technology company focused on modernizing the court reporting and transcription process. We empower highly trained reporters with automated speech recognition technology to deliver more accurate transcripts, making our clients more effective and efficient in their workflow. Our clientele includes law firms, insurance carriers, law enforcement, and leading corporations that all rely on Parrot for depositions, witness statements, examinations under oath, and transcription.

We are a fast-growing team of operators, technologists, language nerds and legal professionals. We value flexibility and work-life balance -- with a primary focus on delivering an exceptional experience for our customers.

Why Join Us?

We are seeking seasoned Customer Support Representatives to join our team. This role is a unique opportunity to help build an excellent customer experience for our users. As part of the broader Customer Support Team, you will help our customers troubleshoot technical issues, answer inquiries regarding our service, and assist in maintaining customer satisfaction.

Key Responsibilities:

• Maintain expert knowledge of Parrot's product, staying up-to-date with the latest features and functionalities
• Participate in continuous improvement initiatives aimed at enhancing the overall quality of customer service
• Foster a positive relationship with our customers, ensuring their needs and concerns are understood and addressed promptly
• Track and document customer interactions, maintaining a detailed record of customer inquiries, comments, and complaints
• Provide exceptional support to our clients via phone, email, and live chat, handling inquiries and troubleshooting technical issues
• Collaborate with other departments as needed to meet customers' needs and report on feedback
• Work with the sales and marketing teams to help retain existing customers and attract new ones
• Act as a liaison between customers and the technical team to resolve complex issues

Requirements:

• A solution-oriented mindset, ready to challenge the status quo and come up with innovative solutions
• Prior experience in a remote support role is a plus
• Ability to troubleshoot and resolve customer issues in a timely and effective manner
• 1-3 years of experience in a customer service role, preferably in a fast-paced, technology-driven environment
• Deep interest in the legal/ legal-tech industry
• Exceptional communication and interpersonal skills – a people's person who loves interacting with diverse individuals

Benefits

Equity. We value an owner’s mentality - all our employees earn equity at Parrot!

Hybrid, flexible work. The flexibility to work from home, with the opportunity to travel and work with your colleagues from our offices in select hubs.

Health benefits. Highly competitive medical, dental and vision benefits for all full-time employees.

Unlimited paid time off. We not only give you the opportunity to take the time off, but we also encourage you to do so. We want all our colleagues to enjoy time away from the grind.

“Parroteer” Days. In addition to all public holidays, we provide four company-wide holidays annually. We do this to ensure our Team reflects on our successes and takes a moment for true time away.

Parental leave. We offer two months of paid parental leave -- regardless of your status as a primary or secondary caregiver.

Mental health. Annual subscription to meditation and mindfulness platform to help you focus on your mental health and happiness.

Physical health. Access to fitness classes and facilities in your location through a company-wide membership program.

We’d love to connect

We are an equal-opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in what we’re building, let’s connect.

Additional Information:

The estimated salary range for this role is $30,000-$60,000. Our salary ranges are determined by seniority level and experience. This is a remote role within the location mentioned in this job posting and will be working Eastern Timezone hours.