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Company | HUNT TALENT |
Address | San Jose, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-06-29 |
Posted at | 11 months ago |
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives! As a Customer Support Representative, you will be the first point of contact for our valued customers, providing them with exceptional service and ensuring their satisfaction. This is a remote position that offers flexibility and the opportunity to work in a dynamic and supportive team environment.
Responsibilities
Responsibilities
- Continuously expand your knowledge of our offerings and stay up to date with industry trends
- Document customer interactions and maintain detailed records in our CRM system
- Address customer concerns, troubleshoot problems, and provide appropriate solutions or escalate to the relevant department
- Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance
- Collaborate with internal teams to resolve complex customer issues and ensure timely resolution
- Respond to customer queries via phone, email, and chat in a timely and courteous manner
- Identify patterns in customer inquiries and provide feedback to improve our products, services, and processes
- Maintain a comprehensive understanding of our products or services to accurately assist customers with their inquiries
- Process customer orders, returns, and exchanges efficiently and accurately
- Meet or exceed individual and team performance goals and metrics
- Proficient computer skills and experience using CRM systems or customer support software
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor
- Ability to work effectively in a remote work environment, managing your time and tasks independently
- Strong problem-solving skills and the ability to think quickly on your feet
- Empathy and a genuine desire to help customers and provide exceptional service
- Previous customer service experience is a plus but not required
- High school diploma or equivalent is required; additional education or certifications are a bonus
- Regular team-building activities and virtual events to foster a sense of community
- Comprehensive training and ongoing support to ensure your success in the role
- Flexible work hours that allow for a healthy work-life balance
- Collaborative and inclusive work culture that values teamwork and celebrates achievements
- Access to employee wellness programs and resources
- Remote work opportunity, eliminating commuting time and expenses
- Competitive salary with performance-based incentives
- Potential for career growth and advancement within the company
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