Customer Support Representative Jobs

The Opportunity

MICHELIN Connected Fleet Powered by NexTraq, a subsidiary of Michelin North America, is looking for a Customer Support Representative. This role will be responsible for customer service and technical support for MICHELIN Connected Fleet Powered by NexTraq’s products. You will provide customers, installers, and all end users with first class service that builds relationships, resolves issues, and increases overall trust and satisfaction in our products and solutions.

What You’ll Do

• Cultivate lasting relationships and build trust with customers through open and interactive communication.
• Partner with all departments to meet and exceed customer service expectations.
• Professionally handle high volume incoming customer inquiries via phone and email regarding MICHELIN Connected Fleet Powered by NexTraq’s products and solutions.
• Diagnose and resolve product or service problems by qualifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Investigate all customer requests and documented inquiries via CRM systems.
• Handle customer inquiries and provide appropriate solutions in a timely manner; follow up to ensure resolution.

The Ideal Candidate

• Familiarity with CRM systems and practices, preferably SalesForce.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Proficient in Microsoft Office Suite.
• Possess a professional and friendly attitude and be able to quickly develop rapport with customers over the phone.
• High School Diploma or GED. Associate degree in Business or related field preferred.
• Excellent interpersonal, written and verbal communication skills.
• Must possess strong work ethics and be a self-starter, able to effectively manage multiple priorities and adapt to change in a fast-paced environment.
• 1-3 years of phone-based customer service experience, ideally handling technical and product questions.
• Technical aptitude and enjoys troubleshooting technology.

Benefits & Perks

As a Michelin Group Company, our “ICARE” corporate culture model defines the company values that guide how we work with each other and with our external customers & partners. Here are some of the other great reasons why our employees say they love to work here:

• 401K Benefits with company matching and immediate full vesting/no waiting period
• Short & Long Term Disability Insurance
• Michelin Tire Rebate Program up to $750/year
• Flex Hours and Telecommuting/Remote Work for many departments/positions
• HSA/FSA Healthcare account options with company contributions of $500/$1000
• Competitive Health/Dental/Vision insurance with substantial company contribution
• Magellan Employee Assistance Program (EAO) – provides free counseling/assistance
• Healthcare benefits with costs 65% lower than the national U.S. average
• Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
• Gym reimbursement program and half-price Weight Watchers’ discount program
• Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
• Company-Paid Life Insurance policy

Who We Are

Michelin Connected Fleet (a wholly owned subsidiary of Michelin) is the GPS fleet management solution of choice for a growing number of customers with fleets ranging from 2 to more than 2,000 vehicles. Since its inception, Micheline Connected Fleet has been a pioneer and innovator in the telematics space with its award-winning platform and mobile app.

The Michelin Connected Fleet solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. To maintain our top position in the industry, we are looking to continually attract extraordinary individuals who mirror our corporate culture, objectives and possess an entrepreneurial spirit.

Micheline Connected Fleet does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.