Director Information Technology Operations Jobs

Extensive experience in Operations and Financial Management.

Talent Management: Foster an environment that empowers associates, regularly recognize their contributions and accomplishments.

A minimum of 10 years of experience in a leadership role in technology, retail, or a related field.

Strong verbal and written communication skills.

Ability to influence stakeholders and build consensus.

Ability to embrace change and drive digital transformation.

8 - 10+ years of technology management experience and demonstrated ability to lead in a fast-paced environment.

Manage POS, cafe infrastructure and network technology ensuring reliability and security.

Experience successfully implementing large technology projects preferably in a franchise environment.

Demonstrated experience with executive level audiences.

Excellent consultative, communication, and analytical skills.

Oversee the operations of the entire cafe and digital technology stack including technology support, infrastructure, network, hardware, and software.

Extensive experience in process optimization and change management.

Bachelor's degree in business administration, healthcare management, or a related field; advanced degree preferred

12+ years of experience in clinical performance and quality improvement leveraging six sigma

10+ years of experience supporting senior leadership

6+ years of people leadership experience and developing talent for high-performing teams

Lean and Six Sigma experience

• Provide project management and status reporting

Essential Duties and Responsibilities (other duties may be assigned):

• 2-4 years of experience as a technical analyst

• Superior analytical and problem-solving skills required.

• Must possess excellent communication, documentation, and interpersonal skills

• Understanding and experience working with Agile methodology

BS in Management of Information Systems, Computer Science, Engineering or related field, or equivalent industry experience.

Design and implement an integrated risk management approach that applies operating controls to manage Flock’s risks.

Manage technology and security spend, and vendor relationships to maximize value and ensure business requirements are met.

Strong skills and experience in designing and documenting complex processes, and identifying and eliminating deficiencies in existing process designs

12+ years of proven experience in managing IT teams and a leadership role overseeing technology operations in a fast-paced environment.

Strong experience in implementing and monitoring IT metrics, and reporting to senior leadership.

Manage 3rd party L1/L2 support where needed and identify and recommend new technology solutions to improve upon current processes.

Proven experience in GCP/AWS/Azure cloud architecture and managing various operating systems, network, application security.

Great knowledge in working in an agile environment for solutions architecture and the design of business critical applications.

Deeper understanding of cyber security and ability to identify platform vulnerabilities.

Develop and implement operational policies and procedures, metrics for hardware, software and storage to maintain and/or uplift department performance.

Program and project management skills

Leadership / people management skills

Mentor, partner, and develop current set of Information Security Managers that span across operations, architecture, security monitoring, and identity management functions.

Works closely with other security managers and CISO to develop the overall InfoSec strategy

Manages expectations of our customers, leadership across other departments, and executive stakeholders

Manages expense and capital budgets for security investments

Oversee others, and personally, actively participate in staff calibration activities and talent management reviews.

Ensure strategic alignment of initiatives with Sr. Management and growth focused business transformation activities.

Develop and leverage partnerships (and relationships) with Sr. Management, business partners and suppliers to meet business needs.

Develop, execute and sponsor organization change management vehicles/programs/campaigns and initiatives using established methods to support the introduction of IT deliverables.

Oversee team(s) to ensure they Innovate and continuously improve IT internal work and management processes.

Knowledge and experience of key tools within respective area (see Addendum).

Experience with the following prevalent technologies is a plus: Okta Multi-factor Authentication, M365, SAS, ServiceNow, Mobile Device Management (MDM) Solutions.

Experience leading multiple technical initiatives through cross-functional, matrix environments using strong program and project management tools and practices.

Define, develop, and manage a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets.

Lead vendor management activities, including vendor selection, contract negotiation and ongoing vendor relationships for infrastructure partners.

Bachelor’s degree in business administration (BA), Management Information Systems (MIS), or a related field from an accredited institution.

5+ years in leadership, supervisory or management position is required.

Manage and lead the HR, Finance, Recruiting, Business Development, Sales, Contracting, and Operations

Bachelor's degree in Engineering, Business Administration, Finance, or related field

Coding experience (low level but can read code, GitHub)

Proven experience managing and leading teams

Experience working in a startup environment - which scaled quickly

Experience selling or managing a sales team in healthcare SaaS

Expert knowledge of the IT Service Management concepts and process

Accept accountability for understanding of and, compliance with, IT Service Management practices including Incident, Problem, Change, and Release processes

Participate in project teams as required to ensure operational support requirements are met prior to launching new applications into production

Work with immediate manager to determine training plans vital for technical and professional growth throughout the year

BS in Computer Science, Information Systems, or equivalent work experience

2-5 years in an IT organization with experience in end user support or systems administration

Drive and manage all facets of ServiceNow’s Digital Technology operations, including DT – Corporate infrastructure.

Inspire customers with world-class operational experiences.

Strong operational and automation experience in IT

The entrepreneurial mindset and self-starter orientation; comfort with ambiguity and drive to take on new challenges and responsibilities.

Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions.

Drive Digital Technology operational excellence to stay nimble and scale with growth.

Collaborate with cross-functional teams to streamline and automate HR processes, such as onboarding, benefits administration, performance and rewards management, and offboarding.

Excellent leadership and team management skills.

We Offer The Following Benefits And Perks

Identify opportunities to enhance technology and automation to streamline HR processes and enhance the employee experience.

Proven experience in a leadership role overseeing people operations, HR technology, or related functions.

Strong knowledge of HR systems and technologies, including HRIS, ATS, LMS, and employee engagement platforms.

A demonstrated understanding of technology architecture and the deployment of multi-functional technology platforms is required, as are strong project management skills.

Identify, develop, and manage appropriate technology partners and vendor relationships, including onsite, remote and outsourced resources.

Successful implementation and management of O360 environments both cloud only and integrated with on premise Active Directory

Minimum of 10 years’ relevant experience working in IT in a pharma/biotech environment.

IT infrastructure/Cybersecurity experience and understanding with extensive day-to-day IT operations experience.

Experience with best practice, leading edge companies in small to medium sized pharmaceutical and or life science business is required.

Manages IT staff including recruitment, performance management and evaluations, and professional development

Keeps abreast of new knowledge, research, products, and services in technology that will benefit the organization.

Implementation and project management of large-scale technology implementations

Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

Prepares, submits, and manages operating and capital expenditures for technology needed to support the organizations technology projects

Computer Science or related bachelor’s degree and 10+ years of relevant IT experience

Experience with Office 365 & Windows

Experience with Market Data tools

Experience within a professional service environment

Ability to thrive in a fast-paced environment

The ability to create and implement our own PowerShell scripts

Ability to progress into any career path

Proven experience of 10+ years in IT operations management and program/project management.

Experience with ITIL frameworks, IT service management, and IT governance practices.

Proficient knowledge of project management methodologies, tools, and techniques.

Excellent leadership and team management skills.

Manage IT assets, including hardware, software licenses, and equipment procurement, to meet business requirements and budgetary constraints.

Strong technical background in infrastructure management, network administration, systems integration, and software development.

Proven experience in operations management in a leadership role.

Strong knowledge of quality management systems and process improvement methodologies.

Experience in warehouse management and inventory control.

Exceptional leadership and team management skills.

Experience in production, safety program management, facility management, or IT support.

Manage the implementation and maintenance of a robust Quality Management System (QMS).

Stakeholder, people management, coaching and leadership skills

Experience in making executive level power point presentations and project status reports (Weekly/Monthly progress and status reports.)

Proven track record and experience in field support services

Manage multiple work streams, conflicting priorities, differing reporting lines, as well as scope change and risk

Knowledge of network hardware, server, and laptop/desktop support

Excellent facilitation and collaboration skills