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Customer Support Operations Specialist Jobs

Customer Support Specialist Jobs
By Tesla At , Fremont
Fluent in customer management systems and MS Office Suite
Deliver a world-class support experience through speaking to customers directly over the phone and through email
Manage several customer contacts at any given time and maintain timely responses whenever necessary to each customer
Experience in automotive or insurance industry a plus
Evidence of exceptional written and oral communication skills
Exceptional customer service and soft skills
Customer Support Specialist Jobs
By Sleep Doctor At Seattle, WA, United States
High school education is required.
Previous customer service experience or hospitality experience is a plus but not required.
Strong communication skills on the telephone
Excellent verbal, written, and customer service communication skills
Process online orders and follow ups as needed with online orders to ensure shipment of products
Receive and reply to customers via various incoming channels such as email, phone, SMS and live chat.
Director, Customer Support Operations
By Cornerstone OnDemand At United States
5+ years’ prior management experience in Support
Addresses any performance management issues with employees
Excellent attention to detail and time management
10+ years’ prior experience in Support operations, Support delivery
Proficient in Microsoft Office suite with an expert knowledge of Excel
Must be able to manage multiple projects at the same time
Customer Support Specialist Jobs
By Televerse Quest At New Jersey, United States
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Career Pathways: Experience opportunities for career advancement and personal development within our organization.
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Customer Support / Operations Specialist [Remote]
By 46.68 At , Irwindale, 91702, Ca
Experience with conflict management and negotiation in a customer-focused environment.
Identify trends and gaps in training, skills, and abilities through gathering and analyzing escalated issues and presenting recommendations for improvement.
Three (3) or more years of experience resolving customer issues by researching and analyzing information.
Experience with Income Qualified Programs policies and procedures.
Experience working in a customer service utility industry.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
Operations Support Specialist Jobs
By Legend Biotech At Raritan, NJ, United States
Perform tasks on time in a manner consistent with safety policies, quality systems, and cGMP requirements.
A minimum of 0-1 years of Operations experience within a cGMP environment in the biotech/biopharma industry.
Proficient computer skills to be able to navigate specialized software and databases .
Ability to work independently and successfully, prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively.
Clear and succinct verbal and written communication skills with an attention to detail and the ability to follow procedures.
Knowledge of cGMP regulations and FDA guidance related to manufacturing of cell based products.
Customer Support Specialist Jobs
By MUTOH America Inc. At Phoenix, AZ, United States
Maintain an in-depth knowledge of products, pricing and services offered.
Strong computer skills necessary including a working knowledge of Microsoft Office (Excel, Word & Outlook).
Excellent data entry skills to quickly and accurately review and input data.
Superior phone etiquette and ability to communicate effectively with internal or external customers, peers, and management.
Use and maintain discretion managing confidential matters including finance, legal, sales, and operations.
Strong attention to detail and an elevated level of accuracy required.
Customer Support Specialist Jobs
By Kaplan At , Remote
Exhibit strong listening skills and ability to stay focused on the student experience.
1+ year of Service experience, preferably customer support in a call center environment or customer relations role.
Excellent communication skills, written and verbal, to transmit information accurately and understandably.
Serve as a resource for student and clients regarding core product lines, services, and compliance regulations.
Understand product attributes and how they support student learning.
Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
Customer Support Operations Manager
By VUEMED At United States
Supply chain and/or inventory management experience
Works closely with the implementation, content management, and dev ops teams on tracking and resolving customer support issues
Minimum 3 years work experience
Excellent verbal and written communication skills
Technology implementation and support experience
·Annual salary range of $65,000-$80,000 to start, depending on experience and track record.
Customer Support Specialist Jobs
By Scorpius Global Inc At Los Angeles, CA, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service specialist, sales representative or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Wanted Qualifications For Our Customer Support Specialist
Deliver friendly customer service while providing information about the products and services to existing and potential customers
Customer Support Specialist Jobs
By RecVance At Washington DC-Baltimore Area, United States
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Career Pathways: Experience opportunities for career advancement and personal development within our organization.
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Customer Support Specialist Jobs
By uShip At Austin, TX, United States
Consistently deliver a positive customer support experience to every customer who reaches out to us
Strong written and oral communication skills
Excellent problem solving skills, ability to find creative solutions outside of the box
Customer service and inbound call experience in a related industry
Remote or hybrid work options
Job Responsibilities include, but not limited to:
Customer Support Specialist Jobs
By Airgas At Independence, OH, United States
Opportunity for career growth - Finance, Accounting, or Leadership potential!
Prior experience in a high-volume, fast-paced office environment with customer facing activities, internal or external.
Proficient in Google suite applications and/or Microsoft Office (Word, Excel. Prior SAP experience is preferred.
Demonstrates effective decision making skills.
Pleasant, interested and knowledgeable demeanor on the phone
Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
Operations Support Specialist Jobs
By Northwest Bank At Lake Oswego, OR, United States
Knowledge of finance, accounting, budgeting, and cost control principles
High school diploma or general education degree (GED); and
5+ years direct experience processing, entering, and verifying wire transfers, prefer Payments Exchange software or FRB experience.
Strong organizational skills required; ability to meet deadlines and handle multiple tasks simultaneously
Thorough knowledge of bank policies and procedures
Knowledge of federal and state financial regulations
Customer Operations Specialist Jobs
By Joerns Healthcare At Charlotte, NC, United States
At least 2 years of experience in customer service and/or order management. Preferably in the medical device industry but not required.
Inbound call management, including one call resolution for the customer.
Manage a 40% outbound call ratio to provide proactive updates around order updates, return requests or product assistance requests.
Must be a team-player, possess outstanding customer service skills and be self-motivated.
Excellent oral and written communication skills will be required as this position will involve direct communications with Joerns customers.
The ability to multi-task and manage changing priorities throughout the day will be required.
Customer Support Specialist Jobs
By Medbio, LLC At Grand Rapids, MI, United States
Additional responsibilities include system set up and maintenance
Advanced computer skills (Microsoft Suite and ERP required, IQMS a plus)
Microsoft Power BI and Dynamic 365 experience helpful
Strong written and verbal communication skills
Must have enthusiasm and possess excellent customer service skills
Previous customer service and manufacturing experience a plus
Customer Support Specialist Jobs
By BFC Solutions At Nashville, TN, United States
Experience with Microsoft Dynamics and Microsoft CRM or similar Client Relationship Management system is a plus
1 - 3 years customer account/customer service experience.
Excellent oral and written communication skills
Excellent planning and organizational skills
Set-up and implement new customer accounts to ensure a smooth start to the customer’s program.
Compiling information and data from multiple internal sources and data bases to create accurate and timely reports.
Customer Support Specialist Jobs
By City Hive, Inc. At New York City Metropolitan Area, United States
Ability to work quickly and independently with excellent time management skills
BA/BS degree or a similar college-level education
Outstanding and effective interpersonal skills
Experience with HubSpot, Google Analytics, or Appcues is beneficial
Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
Establish yourself as a dependable, solution-oriented product expert who can creatively and professionally advise clients on digital presence best practices
Customer Support Specialist Jobs
By Vertisystem At Pittsburgh, PA, United States
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Experience or education in working with individuals from diverse cultures preferred.
• Minimum of 1-year work experience preferred.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Strong troubleshooting and problem-solving skills.
Customer Support Specialist Jobs
By Stepful At New York, United States
Update the internal support knowledge base to share best practices with the customer experience team
Provide product and operational recommendations to improve the overall student experience
Two years of experience in career services or student coaching role (preferred)
Freshdesk or Hubspot experience (preferred)
Strong communication skills and great attention to detail to ensure our students’ issues are resolved in the most efficient manner.
Strong problem-solving skills to address issues and identify improvement opportunities.

Are you looking for a challenging and rewarding role in customer support operations? We are looking for a Customer Support Operations Specialist to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Customer Support Operations Specialists are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They also provide administrative support to the customer service team. Detailed Job Description Customer Support Operations Specialists are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They also provide administrative support to the customer service team. They must be able to communicate effectively with customers and other team members. They must be able to troubleshoot customer issues and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service trends and technologies
• Knowledge of customer service metrics
Job Experience
• Previous customer service experience
• Experience with customer service software and systems
• Experience with customer service best practices
• Experience with customer service policies and procedures
• Experience with customer service trends and technologies
• Experience with customer service metrics
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Troubleshoot customer issues and provide solutions
• Provide administrative support to the customer service team
• Monitor customer service metrics
• Follow customer service policies and procedures
• Maintain customer service records
• Update customer service software and systems
• Develop customer service best practices
• Monitor customer service trends and technologies