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Company | Airgas |
Address | Independence, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Chemical Manufacturing |
Expires | 2023-08-28 |
Posted at | 9 months ago |
R10021499 Customer Support Specialist (Open)
- Monday through Friday work schedule
- Opportunity for career growth - Finance, Accounting, or Leadership potential!
- Workplace flexibility and great team environment
- Position located in Independence, Ohio!
- Responsible for entry of cylinder audit requests or cylinder adjustment requests as determined appropriate through research.
- Identifies the root cause of disputes regarding customer accounts ensuring a permanent fix is implemented in SAP to prevent continuing customer issues. Provides needed corrections directly through the partnering with other internal departments.
- Responsible for the accurate and timely data entry of credit memo requests. Reviews and validates credit memo requests to ensure appropriate approvals have been obtained and root-cause problem areas have been solved.
- Special projects and other duties as assigned.
- Responsible for investigation, documentation, and resolution of short paid and full invoice customer disputes, utilizing SAP's Dispute Management module. Communication with the customer is required where necessary, along with collaboration with internal team members in Sales, Collections, Cash Applications, branches or other BSC departments to quickly resolve disputed AR items according to Airgas standards of performance.
- Provides prompt and accurate assistance during incoming customer phone calls through the hunt line. Customer service may include such requests as supplying invoice copies or proofs of delivery; accepting payments on account or answering customer questions.
- Determines appropriateness of use of automatic dispute write off within the Dispute Management module. Accuracy and integrity in the use of this functionality is imperative due to the sensitive nature of writing off AR amounts for the Regional Company and Airgas. Due diligence and documentation of research is required.
- Prior experience in a high-volume, fast-paced office environment with customer facing activities, internal or external.
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
- Ability to analyze data and identify root cause of problem.
- High School Diploma/GED required.
- Demonstrates effective decision making skills.
- A positive approach and willingness to learn.
- Team player with the ability to work with a diverse group of individuals.
- Proficient in Google suite applications and/or Microsoft Office (Word, Excel. Prior SAP experience is preferred.
- Ability to deal with difficult situations in a diplomatic and professional manner.
- Pleasant, interested and knowledgeable demeanor on the phone
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
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