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Customer Support Operations Specialist Jobs in Union, Arkansas

Customer Support Specialist (Usa)
By CUBE At United States
Have experience within incident management
Provide detailed application support for CUBE application platform to support the case-management process.
Schedule and prepare daily, weekly, and monthly reports for customers and management.
Liaise with customers by telephone or remote screenshare sessions to qualify, troubleshoot, coordinate and update cases.
At least 18 months experience working in a customer support role for a SaaS business.
Hands-on experience with Office 365, Dynamix CRM, SharePoint and the support of a large web-based application
Customer Support Specialist (Contract)
By Modern Campus At United States
Pragmatic prioritization and time management
Working knowledge of accounting/finance concepts
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
While the following are not required, candidates should highlight any experience they have with:
Director, Customer Support Operations
By Cornerstone OnDemand At United States
5+ years’ prior management experience in Support
Addresses any performance management issues with employees
Excellent attention to detail and time management
10+ years’ prior experience in Support operations, Support delivery
Proficient in Microsoft Office suite with an expert knowledge of Excel
Must be able to manage multiple projects at the same time
Customer Support Operations Manager
By VUEMED At United States
Supply chain and/or inventory management experience
Works closely with the implementation, content management, and dev ops teams on tracking and resolving customer support issues
Minimum 3 years work experience
Excellent verbal and written communication skills
Technology implementation and support experience
·Annual salary range of $65,000-$80,000 to start, depending on experience and track record.
Customer Support & Operations Specialist
By College Essay Guy At United States
We are an education-based platform and so we require strong written and verbal communication skills.
Experience working remotely with a team.
At least 2 years experience in a customer support and/or digital operations role.
Basic knowledge of the college application process or college list building is a bonus, but not required
Flexible PTO and sick days, health benefit stipend
This position is 100% remote. We're aiming for an August 1st start date, but flexible for the right person.
Ai Customer Support Specialist
By Air Apps At United States
Work highly collaborative, without any micro-management necessary
Develop and maintain support documentation, knowledge base articles, and FAQs to help users resolve issues independently.
Bachelor's degree in a related field or equivalent work experience.
2+ years of experience in customer support or a related field.
Excellent written and verbal communication skills, with a strong ability to explain complex technical concepts in simple terms.
Strong problem-solving and analytical skills, with a proven ability to troubleshoot technical issues and provide effective solutions.
Customer Operations Specialist, Bloxsnacks
By Night At United States
Qualifications, Skills, Knowledge & Experience:
Bachelor's degree in business administration, operations management, or a related field preferred
3PL (Warehouse) and Inventory Management:
3+ years of experience in Customer Operations/Accounts (food/beverage industry preferred)
Experience with Walmart Retail Link a plus
Experience in or willingness to learn QuickBooks with EDI integration
Customer Operations Specialist Jobs
By VitalSource At United States
1+ years' experience in ecommerce: logistics, operations, or inventory control or related field
Should have analytic skills and the ability to use technology to solve problems
Strong research skills to find the root cause of issues and to source materials for our clients
Continued education: Use our tuition reimbursement program
BA or Associate's degree in a relevant field
Able to operate independently and make decisions based on an array of data sources and conditions.
Customer Support Specialist Jobs
By Provi At United States
Make an impact: Work directly with the management team to help grow the business.
A team player, able to manage repetitive tasks alongside more demanding troubleshooting issues and stretch projects
Answer and triage incoming Support tickets from all clients, aiming for an average Time to Resolution under 24 hours
Collaborate with Support Leadership to recognize usage trends and opportunities for increased client satisfaction
Assist cross-functional teams with projects like adding users, updating user data, and brainstorming feature enhancements
Escalate urgent requests or technical issues for quick resolution
Customer Support Services Specialist
By TriNet At United States

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to ...

Operations Support Specialist (Rng)
By EDL At United States
Experience adhering to Health and safety responsibilities and requirements.
Be knowledgeable of mechanical preventive maintenance schedules, electrical GEAMS and maintenance schedules in support of RNG Plant compliance.
Medical, dental & vision insurance - no waiting period
Company paid basic life insurance, short-term and long-term disability coverage
401k program with company match
Paid holidays (12), sick time, paid time off, charity paid time off
Customer Operations & Support Specialists
By Fieldwire by Hilti At United States
Troubleshoot account management, customer education, and technical support issues; follow and iterate on bug, product improvement, and feature-request reporting procedures
Previous experience in or knowledge of the construction industry
Articulate, effective written and verbal communication skills
1-3 years of Customer Support, Success, or other relevant customer-facing experience, preferably in a SaaS context
Prior experience with Zendesk, Salesforce, Jira or equivalent Support and CRM platforms
Comfortable communicating with anyone, from foreman to mid-to-senior level managers
Customer Support Specialist - 2023 University Graduates
By HubSpot At United States
Are interested in building technical knowledge around APIs, HTML, & CSS
Are acquainted with customer service and are passionate about the customer experience
Build your resilience, composure, and flexibility as customer needs evolve and ticket volume changes
Maintain ownership of cases from initial contact through resolution
Identify opportunities for existing customers to upgrade their tools
Discover, report, and monitor bugs and issues
Billing Customer Support Specialist
By Formstack At United States
Ad hoc analysis and project support as requested by management
This is a remote position*** What Formstack Offers for Full-Time Employees in the US and Canada:
1-3 year experience in a customer service role focused on billing and/or collections
Working knowledge of billing concepts, particularly SaaS billing
Excellent written and verbal communication skills (English required)
The ability to effectively multi-task, manage multiple deadlines, and prioritize assignments
Customer Support Specialist Jobs
By RecVance At Washington DC-Baltimore Area, United States
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Career Pathways: Experience opportunities for career advancement and personal development within our organization.
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Customer Support Specialist Jobs
By Incident IQ At Nevada, United States
2+ years customer support experience in a technical field.
2+ years’ experience with inbound and outbound calls.
Experience with Active Directory or SCCM.
Excellent verbal and written communication skills and general proficiency in business writing.
Customer Success Specialist responsibilities will include:
Serve as an initial point of contact for clients, respond to inquiries via email, phone and internal ticketing tools.
Customer Support Specialist Jobs
By Strawbridge Studios, Inc. At Durham, NC, United States
Must have excellent communication skills with customers, co-workers and management
Must have excellent typing skills (40+ words per minute)
Answer customer phone calls, emails and/or chats
Learn various software to resolve customer complaints
Track customer issues through resolution to completion using online systems
Maintain and exceed required metrics
Customer Support Specialist Jobs
By ZG STAFFING SOLUTIONS At Chelmsford, MA, United States
·Organizational skills with the ability to manage numerous projects and priorities at once
Your role as a full-time Customer Care Agent will consist of the following responsibilities:
·1+ years of experience in a customer service or similarrole
·Excellent written and verbal communication skills
·Basic computer skills and excellent phone disposition
·Handling calls, chats, and emails for multiple brands based on brand guidelines.
Customer Operations Specialist Jobs
By Nutrabolt At Austin, TX, United States
Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations
Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
Experience: 1-3 years of experience in the service industry, preferably with a Consumer-Packaged Goods company
Education: Undergraduate degree in Business or a related field
Detail oriented with strong organizational skills and ability to prioritize in a fast-paced environment
Service driven and self-starter that can effectively manage time with little to no supervision
Customer Support Specialist Jobs
By Televerse Quest At Charlotte, NC, United States
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Career Pathways: Experience opportunities for career advancement and personal development within our organization.
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Customer Support Specialist Jobs
By Hillyard, Inc. At Manchester, NH, United States
Maintains proper certifications for safely moving equipment using a company utility trailer or existing fleet vehicle when assigned by the DSM.
Provides operational assistance in the warehouse when called upon by the District Sales Manager.
Support the overall growth of the Trident Equipment line and other Hillyard branded products within the region.
Provides assistance in helping DSM's and AM's with field related workshops, customer seminars, product demonstrations and product and equipment in-service activities.
Works closely with warehouse personnel and/or the Equipment Specialist to coordinate equipment prep with customers delivery expectations.
Inspects and runs all equipment for defects, and proper performance. Reports any irregularities to the operational team on an immediate basis.
Customer Support Specialist Jobs
By Mac Papers and Packaging At Jacksonville, FL, United States
Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution.
1-3 years of proven customer support experience
Strong phone contact handling skills and active listening
Excellent interpersonal and communication skills
Ability to multi-task, prioritize, and manage time effectively.
Specific vision requirements include close vision, distance vision and the ability to adjust focus.

Are you looking for a challenging and rewarding role in customer support operations? We are looking for a Customer Support Operations Specialist to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Customer Support Operations Specialists are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They also provide administrative support to the customer service team. Detailed Job Description Customer Support Operations Specialists are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They also provide administrative support to the customer service team. They must be able to communicate effectively with customers and other team members. They must be able to troubleshoot customer issues and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service trends and technologies
• Knowledge of customer service metrics
Job Experience
• Previous customer service experience
• Experience with customer service software and systems
• Experience with customer service best practices
• Experience with customer service policies and procedures
• Experience with customer service trends and technologies
• Experience with customer service metrics
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Troubleshoot customer issues and provide solutions
• Provide administrative support to the customer service team
• Monitor customer service metrics
• Follow customer service policies and procedures
• Maintain customer service records
• Update customer service software and systems
• Develop customer service best practices
• Monitor customer service trends and technologies