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Customer Support Operations Specialist Jobs in Los Angeles, California

Customer Support Specialist Jobs
By Scorpius Global Inc At San Fernando, CA, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service specialist, sales representative or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Wanted Qualifications For Our Customer Support Specialist
Deliver friendly customer service while providing information about the products and services to existing and potential customers
Customer Support Specialist Jobs
By Scorpius Global Inc At Burbank, CA, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service specialist, sales representative or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Wanted Qualifications For Our Customer Support Specialist
Deliver friendly customer service while providing information about the products and services to existing and potential customers
Customer Support Specialist Jobs
By Scorpius Global Inc At Los Angeles, CA, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service specialist, sales representative or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Wanted Qualifications For Our Customer Support Specialist
Deliver friendly customer service while providing information about the products and services to existing and potential customers
Operations Support Specialist Jobs
By Cydcor At Agoura Hills, CA, United States
Responsible for maintaining field compliance according to client and Cydcor requirements
Enforce existing policies and procedures and review periodically to evaluate the effectiveness and offer suggestions for improved results
Associate degree or equivalent work experience
Customer service experience (phone and email communication)
Strong interpersonal skills in order to effectively communicate with varying levels of the organization, project teams, vendors & sales offices
Salesforce/CRM experience is a plus!
Customer Support Specialist - Seasonal
By Swimply At Los Angeles, CA, United States
Be an active listener and can leverage probing question skills
Ideally, you'll have 1-3 years experience working in a Help Desk/live chat/phone support environment
Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key
Great written and verbal communication skills: You should love writing to and speaking with customers
You'll receive Swimply credits for free swims for you, family, and friends to experience our customer journey first hand!
Handling customer inquiries of varying types
Customer Support Specialist Jobs
By Kixie At Santa Monica, CA, United States
Work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion.
Health, Dental and Vision benefits
Learn everything there is to know about tech startups and develop CS skills
Communicate, assist and problem-solve with a wide variety of customers via phone, Zoom, tickets, and chats
Work cross functionally within the company to communicate with all stakeholders in customers' success
Customer Support Specialist Jobs
By Twist Bioscience At Carlsbad, CA, United States
Bachelor’s or Master’s degree in life sciences or related field and/or 3-4 years of work experience in biotech industry.
2+ years of customer-facing experience.
Excellent verbal and written communication skills.
Able to multi-task, prioritize, and manage time effectively.
Strong computer skills, familiarity with Microsoft Office Suite and/or G-Suite, preferably including Salesforce and Zendesk.
Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by:
Customer Support Specialist Jobs
By TechInsights At San Jose, CA, United States
Case management experience considered an asset.
Post-secondary education combined with 2 years of customer service experience
Experience with Salesforce (and/or Jira) a requirement (other CRM software experience will be considered)
Wellness resources and support from management
Manage the Support and Analyst mailboxes in Salesforce, and customer support inquiries through email, phone and live chat
Tasked with collecting data and analyzing trends to help identify areas of improvement and develop strategies for enhancing the customer experience.
Customer Support Specialist Jobs
By LINQM, Inc. At Palo Alto, CA, United States
Ability to communicate clearly, concisely and effectively with staff and management
Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected
WPM), and basic computer (PC or MAC) skills
Experience working in a customer service environment, with demonstrated ability to handle high call
Participate in other structured training as assigned, including policy training, cross training, and call observation.
Perform Attendant duties under direct supervision. Examples include:
Customer Support Specialist Jobs
By Review Wave At Irvine, CA, United States
Full Medical, Dental, and Vision Health Benefits
You're a complex problem solver/outside-the-box thinker, especially with tech!
You love talking to people and are comfortable/personable on the phone
You can be self-sufficient but you're also a team player
You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
You love feedback and you're always looking to reach new heights
Customer Operations Support Coordinator
By TechInsights At San Jose, CA, United States
Case management experience considered an asset.
Post-secondary education combined with 2 years of customer service experience
Experience with Salesforce (and/or Jira) a requirement (other CRM software experience will be considered)
Wellness resources and support from management
Manage the Support and Analyst mailboxes in Salesforce, and customer support inquiries through email, phone and live chat
Tasked with collecting data and analyzing trends to help identify areas of improvement and develop strategies for enhancing the customer experience.
Customer Support Specialist- Orthodontics
By InBrace At Irvine, CA, United States
Reports and logs provider issues to give feedback for continual improvement to our provider experience goals.
A minimum of two years previous work experience in the orthodontic field or in a health-related provider support role is required.
Clinical experience in a dental or healthcare office or experience in the field.
DA, RDA or OA certification preferred.
Demonstrates best-in-class customer service focus, telephone etiquette, and excellent verbal/written skills.
Experience with Salesforce, or other CRM software.
Customer Support Specialist Jobs
By Insight Global At San Diego Metropolitan Area, United States
• Experience in 2 back/middle office function (Certified) (Cash management, Transfers, New Accounts) required
• Military education or experience may be considered in lieu of civilian requirements listed
• 1+ year related experience
• 2 -3 years total experience • Proficiency in Microsoft Word, Excel and Outlook required
• Must be able to process work with a near perfect error ratio
• Must exercise independent decision making with service requests to balance client satisfaction against shareholder value
Customer Support Specialist Jobs
By Wiser Solutions, Inc. At San Mateo, CA, United States
Engage with Product Management on product roadmap discussions to improve application functionality based on user experience and issues.
Prior experience with Salesforce Case Management a plus.
Experience/knowledge of MySQL and Python a plus.
2+ years of professional experience, with direct customer support and advocacy experience in post-sales or professional services functions.
Successfully managed customer engagements to completion and customer satisfaction.
Excellent analytical, communication and problem-solving skills, combined with the ability to provide quick resolution to problems.
Customer Support Specialist Jobs
By Trayt.Health At Menlo Park, CA, United States
Technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk)
Experience in preparing customer-facing education materials (articles, process docs)
Use tools and knowledge base efficiently to maintain low ticket processing time
2-4 years of experience handling customer-facing troubleshooting
Hyper-organized and detail-oriented, with excellent written and verbal client-facing communication skills
High level of written and verbal skills required
Customer Support Specialist Jobs
By HOVER At , San Francisco, 94103, Ca $23.08 - $34.13 an hour
Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
1-2 years experience working in a customer service or technical support environment
Strong troubleshooting skills and the ability to actively report customer bugs to engineering to ensure the fastest resolution possible
Paid Family Leave- We support work/life balance and offer generous paid parental and new child bonding leave
Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Aptitude to be the voice of HOVER by handling different customer issues via email, phone, and chat
Customer Support Specialist (Usa)
By CUBE At United States
Have experience within incident management
Provide detailed application support for CUBE application platform to support the case-management process.
Schedule and prepare daily, weekly, and monthly reports for customers and management.
Liaise with customers by telephone or remote screenshare sessions to qualify, troubleshoot, coordinate and update cases.
At least 18 months experience working in a customer support role for a SaaS business.
Hands-on experience with Office 365, Dynamix CRM, SharePoint and the support of a large web-based application
Customer Support Specialist (Contract)
By Modern Campus At United States
Pragmatic prioritization and time management
Working knowledge of accounting/finance concepts
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
While the following are not required, candidates should highlight any experience they have with:
Customer Support Specialist Jobs
By Strawbridge Studios, Inc. At Durham, NC, United States
Must have excellent communication skills with customers, co-workers and management
Must have excellent typing skills (40+ words per minute)
Answer customer phone calls, emails and/or chats
Learn various software to resolve customer complaints
Track customer issues through resolution to completion using online systems
Maintain and exceed required metrics
Customer Support Specialist Jobs
By ZG STAFFING SOLUTIONS At Chelmsford, MA, United States
·Organizational skills with the ability to manage numerous projects and priorities at once
Your role as a full-time Customer Care Agent will consist of the following responsibilities:
·1+ years of experience in a customer service or similarrole
·Excellent written and verbal communication skills
·Basic computer skills and excellent phone disposition
·Handling calls, chats, and emails for multiple brands based on brand guidelines.
Customer Operations Specialist Jobs
By Nutrabolt At Austin, TX, United States
Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations
Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
Experience: 1-3 years of experience in the service industry, preferably with a Consumer-Packaged Goods company
Education: Undergraduate degree in Business or a related field
Detail oriented with strong organizational skills and ability to prioritize in a fast-paced environment
Service driven and self-starter that can effectively manage time with little to no supervision
Customer Support Specialist Jobs
By Televerse Quest At Charlotte, NC, United States
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Career Pathways: Experience opportunities for career advancement and personal development within our organization.
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Customer Support Specialist Jobs
By Hillyard, Inc. At Manchester, NH, United States
Maintains proper certifications for safely moving equipment using a company utility trailer or existing fleet vehicle when assigned by the DSM.
Provides operational assistance in the warehouse when called upon by the District Sales Manager.
Support the overall growth of the Trident Equipment line and other Hillyard branded products within the region.
Provides assistance in helping DSM's and AM's with field related workshops, customer seminars, product demonstrations and product and equipment in-service activities.
Works closely with warehouse personnel and/or the Equipment Specialist to coordinate equipment prep with customers delivery expectations.
Inspects and runs all equipment for defects, and proper performance. Reports any irregularities to the operational team on an immediate basis.
Customer Support Specialist Jobs
By Mac Papers and Packaging At Jacksonville, FL, United States
Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution.
1-3 years of proven customer support experience
Strong phone contact handling skills and active listening
Excellent interpersonal and communication skills
Ability to multi-task, prioritize, and manage time effectively.
Specific vision requirements include close vision, distance vision and the ability to adjust focus.
Customer Support Specialist (Aerospace)
By Boeing Distribution Services Inc. At , Chandler, 85226
Experience in Program Management and/or Customer Support
Basic Qualifications (Required Skills and Experience):
Preferred Qualification (Desired Skills and Experience):
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
Experience in lieu of education
Essential Job Duties and Responsibilities:
Operations Support Specialist Jobs
By Sapphire Health Services, LLC At Oregon, United States
Leadership development with Management in our communities including training and support
Plant and Community maintenance Management *
General community level support responsibilities include, but are not limited to: *
Other duties as assigned REQUIREMENTS:
Medical, Dental, Vision BENEFITS: Benefits of being a Sapphire Health Services employee include, but is not limited to:
THIS POSITION REQUIRES AN ASSISTED LIVING/COMMUNITY BASED CARE LICENSE IN EITHER OR OR WA.
Customer Support Specialist Jobs
By Alliance Advisors, LLC At Greater St. Louis, United States
Attains intimate knowledge of multiple product line features, benefits and points of difference
Proven experience in a customer support or similar role, demonstrating exceptional customer service skills in a manufacturing environment.
Excellent communication abilities, both written and verbal.
Experience with CRM software or ability to learn
Minimum: Associates degree or 3 years Customer Service experience (preferably in a manufacturing environment)
Basic knowledge of industrial transportation
Customer Support Specialist - Pt
By At Home Group Inc. At Lutz, FL, United States

Job Description The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on ...

Customer Support Specialist Jobs
By Hillyard, Inc. At Lancaster, PA, United States
Maintains proper certifications for safely moving equipment using a company utility trailer or existing fleet vehicle when assigned by the DSM.
Provides operational assistance in the warehouse when called upon by the District Sales Manager.
Support the overall growth of the Trident Equipment line and other Hillyard branded products within the region.
Provides assistance in helping DSM's and AM's with field related workshops, customer seminars, product demonstrations and product and equipment in-service activities.
Works closely with warehouse personnel and/or the Equipment Specialist to coordinate equipment prep with customers delivery expectations.
Inspects and runs all equipment for defects, and proper performance. Reports any irregularities to the operational team on an immediate basis.
Customer Support Specialist Jobs
By ContactSource At Altamonte Springs, FL, United States
Continuously learn and train to maintain and expand your product knowledge and customer service skills.
1+ years of customer service experience
Excellent communication and written skills
Provide excellent customer support to customers via email with a friendly, professional and welcoming attitude.
Respond to customer emails regarding account questions or concerns.
Maintain a database of customer information.

Are you looking for a challenging and rewarding role in customer support operations? We are looking for a Customer Support Operations Specialist to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Customer Support Operations Specialists are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They also provide administrative support to the customer service team. Detailed Job Description Customer Support Operations Specialists are responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They also provide administrative support to the customer service team. They must be able to communicate effectively with customers and other team members. They must be able to troubleshoot customer issues and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service trends and technologies
• Knowledge of customer service metrics
Job Experience
• Previous customer service experience
• Experience with customer service software and systems
• Experience with customer service best practices
• Experience with customer service policies and procedures
• Experience with customer service trends and technologies
• Experience with customer service metrics
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Troubleshoot customer issues and provide solutions
• Provide administrative support to the customer service team
• Monitor customer service metrics
• Follow customer service policies and procedures
• Maintain customer service records
• Update customer service software and systems
• Develop customer service best practices
• Monitor customer service trends and technologies