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Customer Support Specialist Jobs
Company | uShip |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Position Overview
- Inform and educate customers on our products and services
- Troubleshoot and resolve account or website problems
- Consistently deliver a positive customer support experience to every customer who reaches out to us
- Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
- Provide resources and guide customers through resolution of disputes or issues
- Serve as a mediator between shipping customers and service providers
- Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
- Strong written and oral communication skills
- Excellent problem solving skills, ability to find creative solutions outside of the box
- Quick learner who adapts well to change in a fast paced environment
- Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
- Brings a high level of energy and interest to customer inquiries and remains calm and respectful, especially in stressful situations
- Team player, focused on the greater good and eager to pitch in to help when needed
- Microsoft office and Google Apps proficiency
- Ability to pay high attention to detail
- Ability to understand and respond to customers’ needs in a timely manner via email and phone
- Internet savvy and well versed in using transaction based internet sites
- Multilingual in the following languages a plus: Spanish, French, and German
- Customer service and inbound call experience in a related industry
- Home office Reimbursements
- Dog-friendly downtown office
- 100% Paid Health and Dental available
- So much more!
- Stock Options
- 401(k) matching, no vesting
- Monthly Wellness Reimbursements
- Pet Insurance
- Remote or hybrid work options
- Company paid meal delivery pass, plus monthly credit
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