Data Analyst | Workforce Management

Overview of Position

This position will be the primary person responsible for all Workforce Management (WFM) related items, including LMS configuration adjustments and shop setup. It will also be responsible to ensuring software is aligned with labor management goals and expectations. Serve as support for Operations and Integrated Operations Services.

Principal Duties and Responsibilities

• Leads deployment and provides administrative oversight for all WFM technologies.
• Ensures complete analysis and understanding of interdependencies and business risks that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies and solutions risk mitigation strategies as it relates to WFM.
• Communicates staffing and scheduling tools and processes in the WFM platform to the organization.
• Partners with division vice presidents to address key opportunities around workforce.
• Recognizes and recommends operational and staffing support improvement strategies.
• Ensures all defined business rules and policies are documented and implemented as designed.
• Provides oversight of complex data management including reviewing, analyzing and providing solutions that maximize performance levels and competencies need to maintain a productive workforce.
• This position closely and efficiently works with business partners across the HR, IT and finance organizations.
• Develops strategic vision on WFM tools and promotes common processes to improve staff scheduling effectiveness, including strategies to manage payroll cost, including the mitigation of overtime usage.
• Serves as the primary contact and subject matter expert in support of staffing, reporting summaries, forecast trends and workforce optimization issues.
• This role will closely work with the Demand and Supply planning teams as well as be a key decision maker around labor efficiency.
• Executes on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis. Provides support to business planning needs.
• Performs other duties and responsibilities as assigned by leadership.
• Actively and consistently support all efforts to simplify and enhance the customer and user experience as it relates to LMS.

Essential Skills and Experience

• 3 years of experience with activity-based modeling.
• Full understanding of and ability to create/manage labor forecasting, capacity planning, supply planning, scheduling and real time management processes and tools.
• Proven ability to work cross functionally.
• Ability to influence others and interact with all levels of the organization.
• Organized and attention-to-detail approach.
• Bachelors degree in Business, Finance, Accounting, or related field.
• Excellent organizational and time management skills. Effectively manages multiple priorities, projects, and workflow.
• Perform basic math, understanding finances and cost management.
• Experience with WFM methodologies, correlation analysis, etc. is a plus
• Advanced computer skills, including MS Office (i.e. Word, Excel, PowerPoint, and Outlook).
• Ability to travel locally and domestically up to 10% of the time.
• Experience with Hot Scheule

COMPETENCIES TO DRIVE PERFORMANCE

DRIVE FOR and EXECUTION OF RESULTS: Acts with a sense of urgency and a “whatever-it-takes” attitude when addressing opportunities, assignments, and accomplishing goals. Can be counted on to exceed goals successfully. Steadfastly pushes self and others for bottom-line results. Takes a proactive approach to avoid potential issues and accomplishes goals with minimum supervision.

COMMUNICATION: Demonstrates passion and a Guest First approach when writing, interacting, listening, or speaking with others. Communicates effectively, clearly, and concisely. Listens well and demonstrates a true appreciation for the information received, and asks open-ended questions to ensure understanding. Seeks to improve communication channels that foster open dialogue among peers.

DEVELOPING PEOPLE: Lives our values, staying fresh and developing others, creating an environment around growth and development. Provides and embraces behavior-specific feedback/suggestions to grow personally and/or help others succeed. Regularly reviews development progress, recognizes and reinforces developmental efforts and improvements, and provides constructive coaching.

GUEST/CUSTOMER FIRST MENTALITY: Thinks and Acts Guest First. Maintains positive working relationships, treating everyone with courtesy, honesty, and respect. Interacts with internal and external guests to create experiences that exceed their expectations. Responds promptly to customer inquiries and issues.

CHANGE MASTERY: Is open to learning new methods and ideas. Embraces change, plans for contingencies, and manages resources effectively to meet multiple deadlines and goals. Prioritizes opportunities effectively as they arise. Executes daily responsibilities while also meeting the needs of internal and external guests. Implements changes by holding self and others accountable for adopting new policies and procedures.

LEADING THROUGH INFLUENCE: Interacts with all parties with the aim of building trust rather than power. Promotes the well-being of those around them. Demonstrates empathy, listening, stewardship, and commitment to personal growth toward others. Seeks to move management and personnel interaction away from “controlling activities” and toward a more synergistic relationship between parties. Applies appropriate leadership styles when influencing individuals or groups to accomplish goals. Establishes a personal power base built on mutual trust, fairness, honesty, and rational behavior.