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Company | Duke Energy |
Address | , , Nc |
Employment type | PART_TIME |
Salary | $15 an hour |
Expires | 2023-07-17 |
Posted at | 11 months ago |
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
WE OFFER
- Flexible work schedule
- All necessary equipment provided
- Accrued sick and family care leave per pay period
- Participation in a 401k plan
PAY AND WORK SCHEDULE:
- Required 30-day break within 12 months
- The most desirable hours are Mondays and Tuesdays – anytime between 7:00am -7:00pm and all weekdays from 3:00pm – 7:00pm
- Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
- The pay rate is $15 per hour (non-negotiable)
- This role is virtual, ability to work remotely
- Flexible Work Schedule
- Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM:
TARGET START DATE: Monday, June 26, 2023 or Monday, July 10, 2023 (non-negotiable)
TRAINING DETAILS:
- Your continued employment will be contingent on successful completion of the training program.
- First 5-7 weeks, Monday-Friday from 8:00 AM to 1:00 PM – check in intake
- Required first day onsite attendance at a Duke Energy Call Center location
- During the 5-7-week training period, there is no allowance for vacation time or absences.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Perform other duties as assigned, including work on special projects.
- Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
REQUIRED QUALIFICATIONS
- High school diploma or GED completed at time of application submission
- Ability to pass a background check and pass a drug test.
DESIRED QUALIFICATIONS
- One-year call center or customer service experience.
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Must be currently enrolled in a two or four year degree program.
- Ability to work a flexible schedule.
- Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
- Some college or college degree.
WORKING CONDITIONS
- Required 30-day break within 12 months
- Virtual - Work will be performed remotely within a reasonable commute to a Duke Energy facility within North Carolina, South Carolina, Florida, or Indiana.
- All new hires are required to have access to a reliable high-speed internet and a quiet work environment.
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS
- Duke Energy Hiring Process
- It is the policy of Duke Energy to maintain a drug-free workplace.
- Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
- If selected, you will be contacted for a 45-minute phone interview.
- Duke Energy Customer Care Assessment – required time sensitive/completion of online test
Travel Requirements
Relocation Assistance Provided (as applicable)
NoRepresented/Union Position
NoVisa Sponsored Position
NoPosting Expiration Date
Tuesday, May 23, 2023All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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