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Virtual Call Center Jobs in California

Virtual Call Center Jobs
By VCA Animal Hospitals At , Los Angeles, 90064 $15.77 - $23.65 an hour
Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
Fulfill other related duties as assigned EDUCATION/EXPERIENCE
High school diploma or equivalent PREFERRED SKILLS AND QUALIFICATIONS
Schedule client appointments efficiently while providing a high-quality experience
Manage high volume of inbound and outbound calls and use of SMS/Texts
Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred
Telehealth Coordinator, Virtual Care Center
By Alignment Healthcare At , , Ca
Face to face or remote end user training for device and application use.
Minimum 1 year experience with Apple and android device configuration and applications.
Experience with iPhone and Android phones.
Experience with customer service and technical assistance.
Basic math skills required for data analyzation.
Possess strong customer service skills.

Are you looking for a job that offers flexible hours, competitive pay, and the chance to work from the comfort of your own home? Look no further! We are currently hiring for Virtual Call Center positions that offer all of these benefits and more. Join our team today and start making a difference!

Overview A Virtual Call Center is a customer service center that operates remotely, typically using a cloud-based platform. It provides customer service agents with the ability to work from home or any other remote location, while still providing customers with the same level of service as a traditional call center. Detailed Job Description A Virtual Call Center Agent is responsible for providing customer service and technical support to customers via telephone, email, chat, and other communication channels. They must be able to quickly and accurately assess customer needs and provide solutions in a timely manner. They must also be able to troubleshoot technical issues and escalate them to the appropriate team when necessary. Job Skills Required
• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service software and tools
• Proficiency in using computers and other technology
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to type at least 40 words per minute
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• Previous customer service experience
• Previous experience in a virtual call center
• Previous experience with customer service software and tools
Job Responsibilities
• Respond to customer inquiries via telephone, email, chat, and other communication channels
• Troubleshoot customer issues and provide solutions in a timely manner
• Escalate customer issues to the appropriate team when necessary
• Monitor customer service metrics and provide feedback to management
• Maintain customer records and update customer information as needed
• Follow up with customers to ensure satisfaction