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It Technician, User & Support Services

Company

University of Maryland, Baltimore
Address , Baltimore, Md
Employment type FULL_TIME
Salary $65,000 - $70,000 a year
Expires 2023-07-20
Posted at 11 months ago
Job Description
The University of Maryland, Baltimore (UMB), School of Medicine - Office of Information Services is currently recruiting for an IT Technician, User & Support Services position. This position will provide advanced level remote and local system user desktop support affecting multiple types of endpoint computing devices.

Benefits Information:

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program, effective on your date of hire. Non-exempt regular staff receive a generous leave package that starts with 11 days of vacation accrued per year, paid holidays, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).
Essential Functions:
  • Assist with development of customer-facing documentation to assist with use of user technologies.
  • Provide support to customers utilizing video conferencing systems. Assist with troubleshooting problems with audio/video, recommend the appropriate solution for the proposed event.
  • Provide physical installation of computer equipment at customer location. Prepare desktop equipment for deployment and install operating system and a variety of software based on user area of responsibility.
  • Serve as secondary contact & support for user technology management software solutions. Respond to and troubleshoot issues as they occur in order to resolve or prevent user issues. Diagnose technical issues and seek resolution.
  • Track and maintain records of computer equipment by documenting hardware and related deployment details.
  • Create and manage Active Directory objects to include accounts, groups, organizational units, and group policy objects. Leverage Active Directory objects to configure appropriate file/data access rights and troubleshoot related issues.
  • Perform software, hardware, and other peripheral configuration, installation, repair, and maintenance for end users. Hardware supported includes desktops, laptops, mobile devices, etc. Assist in the support of virtual desktops, software, and related equipment.
  • Coordinate updates of antivirus, patch, and other asset deployment management to user devices
  • Perform other related duties as assigned.
  • Assist with user technology related IT security implementation tasks under the guidance of the Security Compliance team.
Qualifications

Education: Bachelors in computer science, information technology, or a related field of study.

Experience: One (1) year of experience with the types of hardware and software to be supported.

Supervisory Experience: N/A

Certification/Licensure: N/A

Other: May consider a combination of directly related experience and education.
Hiring Range: $65 - $70K (Commensurate with education and experience)
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at [email protected].

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [email protected]. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
Job: Reg or CII Exempt Staff - E0717E
Employee Class : Exempt Regular
Full Time/Part Time: Full-Time
Shift: Day Job
Financial Disclosure: No
Organization: School of Medicine - Information Services
Job Posting: Feb 24, 2023
Unposting Date: Ongoing