It Tech Support Jobs

A Bit About Us
PatchRx is on a mission to fundamentally improve the patient experience with taking prescription medication. Our service gives providers a clear understanding of their patients’ medication compliance and enables them to make timely interventions. The increased transparency provided by our platform results in better healthcare outcomes for patients, and a more efficient healthcare system for our country.
We believe that our team is taking part in a historic shift in the way we take medication, understand medication use behavior, and build healthier communities around the world. We’re happy you’re here, we look forward to meeting you!
About The Role
We are looking for an experienced candidate to be the initial hire for a new technical support role at PatchRx. You will be the first layer of support for a growing healthcare organization. Our technology is a mix of web applications and embedded devices, so we are looking for someone who is comfortable fielding issues up and down the tech stack. This role primarily involves internal support, so it's important that we find someone who is comfortable engaging with our talented healthcare professionals in a professional and empathetic fashion.
Requirements
Must haves:

• Experience with Google Workspace
• +1 years experience supporting remote workforce and remote troubleshooting
• Good understanding of networking concepts, including bluetooth
• Basic knowledge of security best practices
• Experience setting up/troubleshooting VOIP or telephony apps, e.g. DialPad or RingCentral
• Familiarity with bug-tracking / ticketing systems
• Clear verbal and written communication
• Excellent organizational skills
• Working knowledge of Windows, MacOS

Nice to haves:

• Experience supporting embedded devices
• Scripting, SQL, or other coding skills
• Knowledge of AWS
• Additional IT certifications
• Mobile device (iOS) support
• Prior healthcare experience

Benefits
You’ll love working at PatchRx because...
We explore. We believe that exploring the world around us helps us find connections between disparate things and spurs innovation. We have an unlimited vacation day policy which we’ll encourage you to use to travel, rest, and explore the world around you.
We invest in your life. We want to provide you with resources to meet your needs both in and outside of work. We offer fully remote work for those interested, provide up to $1,500 in stipends to make working from home fun and productive, and provide generous PTO, health, vision, dental, student loan repayment, and HSA benefits.
We want you to grow. We are a team that supports each other’s professional and intellectual growth. You’ll have access to regular opportunities to learn from teammates and invest in your professional development with up to $1,000 per year for employees to pursue paid classes, certifications, and opportunities relevant to your work at PatchRx.
We offer highly competitive compensation packages. Our team is our most valuable asset. We want everyone who works for us to feel fairly compensated for the impact they bring to our mission. That means we allow you the flexibility to adjust the equity to cash ratio in your package while providing full benefits and taking your cost of living into account.