It User Support Tech Ll Jobs

Comply with and support ITIL change-incident-problem-asset management processes and work instructions

Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.

Assist with the development of Asset Management processes.

Conduct research on orders, provide status updates to management and work with vendors to reconcile purchase orders.

Provide end user training and knowledge documentation

Coordinate the disposition of assets from other regions in order to manage and balance inventory.

2-3 years of experience in a healthcare environment.

Act as the solution owner, providing in-depth solution knowledge and oversight to project teams

Cultivate and manage external client relationships to achieve business objectives

Manage project risks and escalate as appropriate

Direct and support a team of associates responsible for client project deliverables

Assist internal and external teams with solution configuration, testing, and troubleshooting