It Support Tech I

Description Of Position/Responsibilities And Duties

• Troubleshoot iPads and other tablets around the hospital
• Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted
• Set up Zoom calls for hospital staff when requested
• Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• Troubleshoot software and application issues that hospital staff experience

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Education And Work Experience

• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• High school graduate or equivalent (Associates or Bachelors preferred)
• Hospital experience a plus
• Must be very computer literate and capable of learning computer support tasks
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Strong technical writing skills and speak intelligible English
• A+ Certification or willingness to get certification during employment
• Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

• Capable of performing light to medium duty physical tasks.
• Must be free of all communicable disease and be up to date on immunizations.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Must be able to remain in a stationary position for 50% of the time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID-19
Lake Charles Memorial Health System must ensure compliance of various Federal and State Regulatory Agencies, including CMS (Centers for Medicaid & Medicare).
Candidates for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with the Lake Charles Memorial Health System Human Resources Department.
Proof of vaccination prior to employment is required to ensure compliance.